Financial Services Associate I

Central-Bancshares,-Inc.; Muscatine (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Central-Bancshares, Inc. in Muscatine, IA is seeking a customer service-focused associate to process teller transactions, answer questions, and assist customers in person and over the phone.

This role emphasizes accuracy, compliance with bank policies, and a professional, courteous appearance. You will float to all banking centers as needed, work a flexible schedule, and develop strong relationships with customers.

Qualifications

• Experience in banking or financial services is a plus.
• Ability to work a flexible schedule.
• Strong verbal and written communication skills.

Responsibilities

• Process teller transactions accurately and efficiently.
• Assist customers in person and over the phone, answering questions and guiding product options.
• Develop and maintain strong customer relationships to support banking needs.
• Float to all banking centers as needed and adapt to different branches.

Skills

Customer service

Communication

Attention to detail

Relationship building

Education

Post high school education

Job description

Description

GENERAL DESCRIPTION:

Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. Will assist customers on the phone and in person. .

KEY ACCOUNTABILITIES:

• Candidate must be self-motivated with the ability to offer our banking products and services to prospects
• Candidate will possess the ability to develop strong customer relationships.
• Must be organized, detail-oriented and accurate; possess good oral communications skills and grammar; be professional in appearance, pleasant, courteous, and a good listener.
• Be able to initiate the HPG sales process when asked about accounts

Requirements

Skills/education/experience required:

• Must have the ability to work a flexible work schedule.
• Must have a satisfactory record of work performance and adherence to all Bank Policies and Procedures.
• This position will float to all banking centers as needed.
• Post high school education/one year in banking or related field preferred.