Financial Associate (Full Time)

American National Bank; Kaufman, Northern (TX, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bilingual English/Spanish encouraged

Job summary

American National Bank is seeking a Financial Associate (Teller/New Accounts) to deliver consistent, professional service with a strong sales mindset. You will handle teller duties, open new accounts, and cross-sell products while building relationships with customers and internal staff.

The role emphasizes identifying growth opportunities, maintaining accurate records, and complying with internal controls and regulatory requirements. Bilingual English/Spanish candidates are encouraged to apply.

Qualifications

• Strong customer service and interpersonal skills with a sales mindset.
• Ability to open new accounts and perform teller duties.
• Proven ability to cross-sell bank products and refer customers to other lines of business.

Responsibilities

• Open deposit accounts and ancillary services.
• Process paying and receiving transactions.
• Balance transactions and maintain audit trail.
• Uncover expansion opportunities and refer to appropriate associates.
• Perform account maintenance and related activities.
• Adhere to internal controls and regulatory requirements.
• Meet service standards in person and over the phone.

Skills

Customer service

Sales

Cross-selling

Microsoft Office

Communication

Confidentiality

Education

High School diploma or GED

Two years retail/sales or banking experience

Tools

Microsoft Office

Job description

The Financial Associate (Teller/New Accounts) is responsible for providing a consistent positive and professional customer service experience demonstrating a high level of sales proficiency in person and on the phone. This individual engages in and develops relationships with both customers and other internal bank personnel. They must be able to demonstrate strong communication skills, showing initiative, personal & professional growth along with having or developing a strong “sales” mentality. They must also enjoy handling customers’ initial needs, assist with opening new accounts, conduct routine paying/receiving (teller servicing) functions, cross-sell bank products and services and refer customers to other lines of business (or associates) to expand new and existing relationships. This universal role will provide an opportunity to continue in expanding their banking knowledge or help them launch into a successful career in the financial industry.

Responsibilities include:

• Opening deposit accounts and ancillary deposit services
• Processing paying and receiving transactions
• Balancing transactions and cash ensuring paper documentation and negotiability and an adequate audit trail
• Uncovering customer expansion opportunities and referring customers to proper bank associates
• Performs account maintenance and related activities
• Adheres to established internal controls on regulatory requirements ensuring compliance
• Meets service standards both in person and on the phone, ensuring a consistent level of customer service is achieved

Qualifications:

• High School diploma or GED
• Minimum of two years of retail/sales or banking experience required
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems; some knowledge of retail products and services; proven customer service and interpersonal skills; effective selling, cross-selling and referral skills; strong mathematical, problem-solving, and negotiation skills preferred

Skills:

• Demonstrated experience with Microsoft Office Suite
• Excellent interpersonal, communication skills, and written communication
• Solid organizationalskills and attention to detail
• Ability to work in a fast-paced, team-oriented environment
• Demonstrated ability to maintain confidentiality
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.