Financial Service Specialist 1 - Remote - Arizona

Nordstrom; Chandler (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

Join Nordstrom as a customer service representative in a fully remote role, where you'll manage inquiries, support customer needs, and contribute to a legendary service experience. With comprehensive benefits and a supportive work environment, this position is perfect for those with a passion for helping others.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive Medical/Vision and Dental benefits

Retirement plan

Employee discount program

Qualifications

• 1+ years of experience in customer service.
• Ability to handle a high volume of calls with detail.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Answer complex inbound account inquiries related to various products.
• Troubleshoot customer issues regarding online processes.
• Process new account applications and related transactions.

Skills

Analytical Skills

Problem-Solving

Communication

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Eligible to earn incentives once graduated from training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Merchandise discount and Employee Assistance Program (EAP) resources
- Opportunity to work in a fully remote environment
- Join a company with a long-standing reputation for Legendary Customer Service

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer inquiries regarding online enrollment, password, and sign-on issues
- Enter and review new account applications from various channels
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests
- Perform other duties as assigned

What is Required (Qualifications):
- 1+ years of experience in customer service
- Ability to handle a high volume of calls with detail and accuracy
- A quiet, distraction-free, secure workspace
- Strong analytical, problem-solving, and decision-making skills
- Clear and professional communication skills, both verbally and in writing

How to Stand Out (Preferred Qualifications):
- Experience working autonomously in a virtual environment
- Demonstrated computer experience and technical troubleshooting skills
- Ability to navigate through multiple systems with dual monitors
- Flexibility to work nights and weekends based on department needs

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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