Financial Service Representative I

Securityplus Federal Credit Union; Woodlawn (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with company contributions

Health, dental, and vision coverage

Annual performance bonus

Monthly incentives

Career growth opportunities

Flexible time off

Culture of collaboration

Job summary

Securityplus Federal Credit Union in Woodlawn, KY is seeking a Financial Service Representative II to deliver personalized financial solutions and strengthen member relationships. You’ll handle complex transactions and guide members through their financial journeys with care and accuracy.

This full-time, non-exempt role emphasizes consultative service, teamwork, and service excellence. A high school diploma, one year of customer service experience, and weekend availability are required.

Qualifications

• Excellent communication across face-to-face, phone, and written channels.
• Experience in customer service, retail, banking, or financial services.
• Ability to manage multiple tasks while delivering accurate service.
• Demonstrated understanding of financial products and policies.

Responsibilities

• Communicate clearly to help members understand complex financial information.
• Process transactions—payments, card orders, digital banking—with accuracy and speed.
• Learn new products, policies, and procedures quickly and apply them accurately.
• Build genuine member relationships and deliver personalized guidance.
• Prioritize tasks to deliver timely, individualized member service.
• Be proactive and goal-oriented to support branch metrics.
• Maintain awareness of financial regulations and ethical practices.

Skills

Communication skills

Customer service

Relationship building

Attention to detail

Multitasking

Regulatory awareness

Education

High School Diploma or GED

Job description

Description

Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

About Securityplus Federal Credit Union:

Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.

Our vision is to be our members’ first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose-driven team that believes in service, growth, and the power of community.

About this Role:

Ready to elevate our member experience? The Financial Service Representative II plays an important role in delivering personalized financial solutions and strengthening member relationships. In this role, you’ll assist members with complex transactions, guide them through their financial journeys, and proactively promote products and services that meet their needs, while ensuring every interaction reflects our mission and values.

You will take the lead in creating exceptional member experiences through consultative conversations, teamwork, and a commitment to service excellence. Your expertise and care will help members achieve their financial goals while contributing to the growth and success of Securityplus.

This is an opportunity for a motivated, service-driven professional to make a meaningful impact—on our members, our team, and the communities we proudly serve.

Requirements

In this full-time non-exempt role, you’ll be responsible for:

Excellent Communication Skills:

You’re a natural communicator, making it easy for members to understand complex financial information, no matter the platform—be it face-to-face, over the phone, or in writing. You create a warm, welcoming environment that fosters trust and builds member loyalty with every interaction.

Executing Transactions with Precision:

Accurately process a wide range of transactions—payments, card orders, and digital banking requests with a strong focus on efficiency, precision, and attention to detail, ensuring seamless service for every member interaction.

Quick to Learn and Eager to Apply:

New information? Bring it on. You’re quick to learn and excel at using that knowledge to enhance our members’ experience. Whether it's a new product, policy, or procedure, you adapt swiftly, always ready to provide accurate, relevant guidance that benefits our members and improves our service.

Skilled in Building Relationships:

You understand that every member interaction is a chance to deepen a relationship. Your interpersonal skills bring genuine empathy and dedication to each conversation, leaving members feeling heard, valued, and confident in their financial journey with us.

Master of Prioritization and Efficiency:

Banking can be fast paced, but you thrive in it. You handle multiple responsibilities without skipping a beat, managing your time to ensure that each member receives timely, individualized attention. You know how to keep things running smoothly while meeting both personal and team goals.

Driven and Goal-Oriented:

Self-motivation is at the heart of who you are. You’re proactive, always looking to make a meaningful impact for members and teammates alike. Your goal-oriented approach means you don’t just meet expectations—you exceed them, contributing to a positive, results-focused team culture.

Solid Financial and Regulatory Awareness:

A foundational understanding of financial services and regulatory requirements underpins everything you do. With respect for policies and a commitment to ethical practices, you’re ready to guide members responsibly, all while supporting the integrity of our credit union’s operations.

What You’ll Bring to the Table:

• A High School Diploma or GED is required to ensure you have the foundational skills to empower you to perform successfully in this role.
• At least one year of hands‑on experience in customer service, retail, banking, or financial services.
• Available to work Saturdays so members get the support they need when it’s most convenient for them.
• You know what it takes to deliver a standout experience, and you’re ready to connect with members by understanding their needs and helping them reach their goals.
• Cool, quirky skills we haven’t asked about yet? We’d love to hear about them.

Why You’ll Love Working at Securityplus:

Mission-Driven Organization:

You’ll be part of a credit union that’s all about helping our members and communities thrive.

Competitive Salary & Benefits Package:

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, and the opportunity to earn an annual performance bonus and monthly incentives.

Opportunities for Career Growth:

We value internal development and offer opportunities for career progression into new roles and other departments as we continue to grow.

Work-Life Balance:

We believe in flexible time off. No burnout allowed here!

Culture of Fun and Collaboration:

No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference.

Equal Employment Opportunity

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Reasonable Accommodations Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.

Physical Demands and Work Environment

This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

At-Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.