Financial Relationship Banker-(Grand Haven, MI)

Huntington Bancshares, Inc.; Grand Haven (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Financial Relationship Banker in Grand Haven, MI. You will foster consumer and business relationships by identifying financial goals and recommending deposit, loan, and other banking services.

You will provide exceptional service, resolve issues, and educate customers on online and mobile banking while staying compliant with policies and risk controls. Strong communication and sales skills are essential.

Qualifications

• 1 year of customer service and sales experience in banking or financial services.
• Bachelor's degree is preferred.
• Strong communication and presentation skills.

Responsibilities

• Provide excellent customer service and resolve issues.
• Identify opportunities to grow customer relationships and cross-sell products.
• Maintain knowledge of bank products, technology, and policies.

Skills

Customer service

Sales

Relationship building

Communication

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

CRM software

Online banking platforms

Mobile banking app

Job description

Description Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.

Duties & Responsibilities

Providing excellent customer service and effectively resolving customer issues. Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners. Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships. Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) Maintaining your knowledge of all products, services, technology and policies. Adhering to all operational, security, risk and regulatory policies and procedures. Other duties as assigned.

Basic Qualifications

High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role.

Licenses

This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.

Preferred Qualifications

Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience. Ability to build, deepen and retain relationships. Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. Excellent verbal and written communication skills. Comfort with technology such as mobile services and online banking services. Knowledge of consumer and business deposit products.

Exempt Status