Financial Operations & Analysis Specialist

SD Solutions, LLC; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

SD Solutions, LLC is seeking a Journeyman Business and Financial Operations Specialist to provide hands-on support for ICE OFM Customer Service Operations, including financial and business analysis, customer reporting, process documentation, data quality, operational coordination, and continuous improvement. You will analyze cost models, develop business requirements, and manage documentation, while coordinating across shared-services functions and program artifacts.

The role requires U.S.

Qualifications

• Bachelor's degree required in Accounting, Finance, Business Administration, Information Management, IT, Computer Science, Data Analytics, or a related field.
• Strong oral and written communication skills.
• Demonstrated experience with activity-based cost modeling and cost-model development.
• Demonstrated experience analyzing financial/shared-services cost data, including extraction, transformation, and reporting.
• Federal-sector experience in Change Management and Release Management.
• Technical proficiency with Microsoft Outlook, Project, PowerPoint, Word, Excel, and SharePoint.
• Technical writing experience developing user guides, requirements materials, SOPs, business processes, and workflows.

Responsibilities

• Execute recurring customer-service and financial-operations activities.
• Prepare, review, and validate financial, operational, and customer-facing reports.
• Perform business and financial data analysis and support cost-model activities.
• Support customer inquiries, requests, action items, and issue resolution.
• Maintain trackers, records, SOPs, business-process documentation, and program artifacts.
• Analyze business processes and workflows and recommend practical improvements.
• Support change-management and release-management activities.
• Develop business requirements, user guides, technical requirements, SOPs, and workflow documentation.
• Support SharePoint-based document/content management and collaboration activities.
• Prepare briefing materials, presentations, charts, tables, meeting materials, and executive summaries.
• Support workload surges, fiscal year-end activities, and special projects.

Skills

Communication skills

Cost modeling

Financial analysis

Change Management

Education

Bachelor's degree in Accounting, Finance, Business Administration, Information Management, IT, Computer Science, Data Analytics, or a related field

Tools

SQL

Power BI

Tableau

SharePoint

Excel

Job description

SD Solutions, LLC is seeking a Journeyman Business and Financial Operations Specialist to provide hands-on support for ICE OFM Customer Service Operations, including financial and business analysis, customer reporting, process documentation, data quality, operational coordination, and continuous improvement. You will analyze cost models, develop business requirements, and manage documentation, while coordinating across shared-services functions and program artifacts.

The role requires U.S.