Financial Experience Advocate - Oscoda

ALPENA ALCONA AREA Credit Union; Michigan; On-site; USD 24,287 - 44,964; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance (Employee pays ZERO premiums!)

Life Insurance (2x annual salary)

401(k) with 7.25% employer contribution and matching up to 4%

Job summary

ALPENA ALCONA AREA Credit Union is seeking a Financial Experience Advocate in Oscoda, MI. The role involves advising members on financial wellness needs, opening and closing accounts, and processing transactions. You will focus on providing excellent service and resolving account issues.

The ideal candidate will have 1-3 years of related experience and a high school education or GED. Full-time employees enjoy competitive benefits including medical, dental, and vision insurance without any premiums.

Qualifications

• 1-3 years of related experience required.
• Knowledge of credit union policies and procedures.
• Working knowledge of relevant computer systems and applications.

Responsibilities

• Advise members with their financial wellness needs.
• Process transactions and resolve account problems.
• Open and close individual membership accounts.

Skills

Customer service

Financial advising

Conflict resolution

Interpersonal communication

Education

High school education or GED

Job description

Job Openings: Financial Experience Advocate - Oscoda

Announcement Date: May 18, 2026

Location of Position: Oscoda, MI

Salary: $17.63 to $32.64 (based upon experience)

Days: Monday through Friday with an occasional Saturday

Hours: 40 hours per week

Duties:

Role:

Advises new and existing members with their financial wellness needs, opens and closes individual membership accounts, processes transactions, resolves account problems, and provides advice regarding other products and services of the Credit Union. Follows the Credit Union mission and member promise statements.

Essential Functions & Responsibilities:

Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution.

Advise members on products and services that will meet their financial needs.

Maintains accurate member account information and prepares required reports for management.

Acts as liaison between members and various departments.

Performs other job-related duties as assigned.

Requirements:

Performance Measurements:

1. Provide informed, prompt, and accurate service to all members and associates by greeting and waiting on members in a timely manner.

2. Open individual accounts, certificates of deposit, and other Credit Union products or services in accordance with credit union policies and procedures, ensuring all related forms and documents are completed and filed/scanned in a timely manner.

3. Carry out assigned duties and responsibilities with minimal errors according to established credit union standards.

4. Actively advise members on products and services to achieve or exceed 100% of all established individual, branch and credit union strategic performance goals.

5. Resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties.

6. Ensure compliance with all applicable Credit Union policies, procedures, and regulations.

7. Maintain a professional work environment.

Additional Desired Attributes:

Knowledge and Skills:

Experience One year to three years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills Working knowledge of principles and processes for providing member and personal services. Actively looks for ways to help people. Communicates information and ideas in speaking so others will understand. Working knowledge of related computer systems and applications.

Benefits for Full-Time Employees Includes:

• Medical / Dental / Vision Insurance (Employee pays ZERO premiums!)
• Life Insurance (2x annual salary)
• 401(k) -- AAACU puts in 7.25% of your gross wages AND will match 100% up to 4% of your contributions!

Applications and resumes are accepted online.