The Financial Programs Manager is responsible for the day-to-day implementation and coordination of Empower's financial education and financial empowerment programs.
Working under the Executive Director, this position coordinates classes, workshops, cohorts, participant enrollment, community and financial institution partnerships, and program benefits such as matched savings opportunities.
The Financial Programs Manager helps ensure participants have a clear and welcoming experience from enrollment through program completion while maintaining accurate program records and tracking participation and outcomes.
A Day in the Life Involves
- Coordinate and implement Empower's financial education and financial empowerment programs.
- Manage program calendars, workshops, classes, cohorts, and other financial learning opportunities.
- Coordinate participant enrollment, communication, attendance, completion, and follow-up.
- Serve as a primary point of contact for participants enrolled in financial programs.
- Connect participants with appropriate Empower programs, financial resources, and community resources.
- Coordinate instructors, financial institutions, community partners, program materials, locations, and other program logistics.
- Facilitate financial education workshops or learning opportunities when appropriate.
- Maintain working relationships with financial institutions and community partners supporting Empower's financial programs.
- Coordinate educational opportunities around topics such as budgeting, credit, savings, homeownership, lending, financial goals, and other areas identified through Empower's program strategy.
- Administer program benefits and incentives, including matched savings opportunities, according to established program guidelines.
- Maintain accurate participant records, documentation, and program files.
- Track attendance, participation, completion, and established program performance measures.
- Collect and maintain program data needed for internal evaluation, grants, funders, and community partners.
- Prepare program updates and reports in coordination with the Executive Director.
- Identify participant feedback, barriers, and opportunities for program improvement.
- Work with the Executive Director to evaluate and strengthen financial programming based on participant outcomes and community needs.
- Coordinate with Empower's marketing and outreach efforts to support participant recruitment and enrollment.
- Maintain a high level of confidentiality and discretion when working with participant and financial information.
- Support organization-wide initiatives and community events as needed.
- Perform other duties related to the position and Empower's mission as assigned.
What Success Looks Like
The Financial Programs Manager will help ensure that:
- Financial programs are organized, consistent, and delivered according to established schedules and expectations.
- Participants receive clear communication and support throughout their experience with Empower.
- Enrollment, attendance, completion, and participant outcomes are accurately tracked.
- Program benefits and matched savings opportunities are administered accurately and consistently.
- Financial institution and community partnerships are effectively coordinated.
- Program information and data are readily available for evaluation, reporting, and continuous improvement.
- Participants can easily connect financial education with other opportunities available through Empower.
Qualifications
- At least three years of relevant experience in program coordination, financial services, community programming, nonprofit services, or a related field.
- Experience coordinating or implementing programs, classes, workshops, or community initiatives.
- Strong organizational and project-management skills with the ability to manage multiple programs, deadlines, and participant needs.
- Strong written and verbal communication skills.
- Ability to build relationships with participants, community organizations, and institutional partners.
- Comfort working with program data, participant records, and reporting systems.
- Ability to work independently while collaborating as part of a broader program team.
- Ability to work a flexible schedule when needed, including occasional evenings and weekends.
- Commitment to Empower's mission and the communities we serve.
Preferred Qualifications
- Experience with financial education, financial services, asset-building, matched savings, or related programming.
- Experience working for a nonprofit, community organization, financial institution, or government agency.
- Experience facilitating workshops or educational programming.
- Bilingual in Spanish and English.
- Bachelor's degree in a related field or equivalent professional experience.
Compensation & Benefits
Salary Range: $52,000–$62,000
Empower offers a comprehensive benefits package that includes:
- Health insurance
- SIMPLE IRA with employer match up to 3%
- Paid time off, beginning at 15 days annually with increases over time
- Paid holidays
- Paid parental leave
- Mileage reimbursement
- Additional employer-sponsored benefits
Empower is an equal opportunity employer and is committed to creating a welcoming and inclusive workplace.