Financial CSR - Work at Home $16.00/hr

Alorica; Plantation (FL); Remote; Full time

Job summary

A leading customer service company is seeking a Customer Service Representative to assist clients by addressing their customers' concerns and resolving issues. This full-time virtual position requires strong communication skills, computer navigation, and a high school diploma. The role includes maintaining customer information and upselling services. Compensation starts at $16/hr with various benefits.

Benefits

Health, dental, and vision coverage

Paid time off

401K retirement plan

Leadership programs

Qualifications

• Must provide past 10 years of verified work history.
• Customer service experience is a plus.
• Must provide documentation for highest level of education on your application.

Responsibilities

• Assist customers with issues and concerns during the use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as necessary.
• Upsell current customers on new or enhanced services.

Skills

Excellent oral and written communication skills

Strong computer navigational skills

Customer oriented

Exceptional listening/comprehension skills

Familiarity with Microsoft Office applications

Education

High school diploma or GED

Job description

Position: Customer Service Representative

Location: Virtual - Remote

Terms: Full-time

Pay: $16/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED - must provide documentation for highest level of education on your application
• Must provide past 10 years of verified work history
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• Alorica will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 50 Mbps and minimum upload speed of 10 Mbps

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

• Place an application
• Complete your online assessment
• Our team will review your application
• If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, Virginia and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.