Financial Crimes Quality Assurance (QA) Analyst II

Pathward; United States; Hybrid; USD 43,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward is seeking a Financial Crimes Quality Assurance (QA) Analyst II to execute the 2LoD QA program across BSA/AML, sanctions, and fraud. You will review casework, oversee risk-based decisions, and provide credible challenge to strengthen governance and risk management.

The role requires 3–5+ years in Financial Crimes with 2LoD or QA/testing experience, and knowledge of regulatory expectations. This hybrid role offers health benefits, 401(k), life and disability coverage, PTO, and a

Qualifications

• Bachelor’s degree in Finance, Business, Risk Management, or related field
• 3–5+ years of Financial Crimes experience with 2LoD oversight or QA/testing
• Strong knowledge of BSA/AML and sanctions regulatory expectations

Responsibilities

• QA Review Execution: review 2LoD casework, memos, and decisions for accuracy, risk-based judgments, and alignment with standards and regulations
• Issue Management & Reporting: document QA findings, assign severity, and coordinate corrective actions with stakeholders
• Stakeholder Engagement & Credible Challenge: provide independent challenge, support regulatory exams, and demonstrate QA rigor

Job description

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Financial Crimes Quality Assurance (QA) Analyst II is responsible for executing the quality assurance program focused on Second Line of Defense (2LoD) Financial Crimes activities, including oversight, review, challenge, and governance functions across BSA/AML, Sanctions, and Fraud. This role ensures that 2LoD processes—such as alert oversight, customer risk rating governance, policy interpretation, and escalation decisions—are performed with consistency, accuracy, and in alignment with regulatory expectations and internal standards. The Analyst II will assess the effectiveness of 2LoD outputs, provide credible challenge within Compliance, and deliver insights to strengthen oversight and risk management practices.

What You Will Do:

QA Review Execution

• Perform detailed QA reviews of 2LoD casework, memos, and decisions to evaluate:
• Accuracy and completeness
• Appropriateness of risk-based judgments
• Alignment with internal standards and regulatory expectations
• Evaluate the quality of 2LoD oversight, including whether issues are appropriately identified, escalated, and resolved
• Independently assess complex or ambiguous matters and determine whether risk-based decisions are adequately supported and documented
• Provide subject matter expertise and guidance to peers regarding QA standards, regulatory expectations, and review methodology

Issue Management & Reporting

• Document QA findings with clear articulation of:
• Gaps in 2LoD oversight, challenge, or governance
• Root cause and impact on risk management effectiveness
• Assign severity ratings based on risk exposure and regulatory implications
• Independently engage stakeholders to resolve findings, evaluate corrective action plans, and validate the effectiveness of remediation efforts

Stakeholder Engagement & Credible Challenge

• Provide independent challenge within the 2LoD function, ensuring high standards of oversight and accountability
• Support regulatory exams by demonstrating the effectiveness and rigor of 2LoD oversight and QA practices

What You Will Need:

Required

• Bachelor’s degree in Finance, Business, Risk Management, or related field
• 3-5+ years of experience in Financial Crimes (AML, Sanctions, Fraud), with direct experience in:
• 2LoD Compliance / Financial Crimes oversight, or
• Quality Assurance / Testing of Financial Crimes functions
• Strong knowledge of:
• BSA/AML and sanctions regulatory expectations
• 2LoD roles and responsibilities within a three lines of defense model
• Financial crime risk management frameworks and governance practices
• Experience reviewing complex financial crime cases and providing oversight or challenge
• Strong analytical and judgment skills

Preferred

• CAMS, CFE, CRCM, or equivalent AML certification
• Experience with Transaction Monitoring, Suspicious Activity Investigations, CDD/EDD, or Sanctions compliance
• Experience providing oversight and review of others' work products

Key Competencies

• Ability to work independently with limited direction while managing multiple priorities and complex reviews.
• Ability to assess quality of judgment and oversight (not just execution)
• Excellent written and verbal communication skills
• Ability to influence and challenge peers within Compliance
• Attention to detail with a focus on consistency and governance
• Strong organizational and problem-solving skills

Success Metrics

• Quality and consistency of 2LoD QA reviews
• Identification of meaningful gaps in oversight and challenge
• Demonstrates sound, well-supported judgment in complex reviews with minimal supervisory guidance
• Reduction in repeat QA findings within 2LoD
• Timeliness and effectiveness of issue remediation
• Positive feedback from regulators and Internal Audit on 2LoD QA program
• Demonstrated improvement in 2LoD governance and decision-making quality

Salary range: $43,000 – $70,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.