Financial Counselor Senior

CommonSpirit Health; Layton (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Holy Cross Hospital - Davis is seeking a Senior Financial Counselor to administer Medicaid Presumptive Eligibility, charity program, and foundation program applications. You will counsel patients on private and public benefits, explain financial requirements, and collect outstanding patient portions at or before service.

You will mentor new associates, support orientation, and collaborate with leadership to optimize billing and collection processes while maintaining a patient-centered approach.

Qualifications

• High School Diploma/G.E.D. required.
• Knowledge of ICD10 and CPT coding and medical terminology.
• Experience in healthcare billing or financial counseling preferred.

Responsibilities

• Screens patients for Medicaid Presumptive Eligibility, Charity Program or Foundation Programs and determines eligibility.
• Interacts with executives on approval of payment plans or settlements.
• Works with Patient Representatives researching and handling patient billing complaints.
• Collect patient portion as applicable.
• Maintains communication with physicians and staff to ensure proper program implementation.
• Promotes a positive professional, team-oriented and service-conscious environment.

Skills

Communication skills

Negotiation skills

Financial counseling

Medical terminology

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Senior Financial Counselor, you will administer various financial assistance programs (Medicaid Presumptive Eligibility, Medical disability, long-term care applications, Hospital Financial Assistance), and meticulously perform financial screenings to direct patients to appropriate programs.

Every day you will counsel patients on private and public medical benefits, including insurance and co-payments, verify insurance benefits, explain financial requirements, and collect outstanding patient portions prior to or at the point of service. You will also serve as a mentor to new associates and assist in new employee orientation.

To be successful in this role, you will possess strong financial counseling expertise, a deep understanding of complex medical benefits, exceptional communication and negotiation skills for patient interaction and payment plan administration, and the ability to interact with executives on payment plan approvals.

• Screens patients for application to the Medicaid Presumptive Eligibility, Charity Program or the Foundation Programs and makes determination of eligibility into these programs.
• Interacts with executives and other leadership on approval of payment plans or settlements.
• Works closely with the Patient Representatives in researching and handling patient complaints related to billing.
• Collect patient portion as applicable.
• Maintains effective communication with physicians and staff through meetings and telephone contact to insure proper implementation of the program.
• Actively seeks to promote and helps to maintain a positive professional, team-orientedand service conscious environment which contributes to the goals of the department and reflects the values of the System through interactions with all others within and outside the department and Community Agencies.

Job Requirements

Required

• High School Diploma/G.E.D.
• Knowledge of ICD10 and CPT coding and medical terminology

Preferred

• One (1) year health care experience
• Knowledge of registration, billing and credit scoring

Where You'll Work

Founded in 1976, Holy Cross Hospital - Davis has grown into a 220-bed hospital of choice for the flourishing communities of northern Utah. Over the years we have enhanced our care by offering a broad range of services, advanced medical technology, and a comfortable, convenient patient experience. To meet the needs of northern Utah’s growing population, we opened a brand-new 16,000-square-foot healthcare facility in Roy, known as the Weber Campus. The Weber Campus, which is convenient for patients in Ogden, Roy, and other neighborhoods west of I-15, currently offers emergency care, radiology, mammography and 24/7 laboratory services. Located in the northern portion of the Wasatch Front and only minutes from Hill Air Force Base, you can enjoy quick access to Ogden, Salt Lake City, Antelope Island State Park, hiking, biking, and the beautiful outdoor activities that Utah is known for.