Financial Counselor Senior

CommonSpirit Health; Durango (CO); On-site; USD 26,174 - 44,083; Full time

Job summary

CommonSpirit Health's Mercy Hospital in Durango, CO seeks a patient financial counselor responsible for Medicaid presumptive eligibility, hospital financial assistance programs and related billing activities.

The role requires strong customer service, basic billing knowledge and ability to explain payment options to insured and uninsured patients. You will coordinate with patients, physicians, clinics and community agencies to resolve accounts.

Qualifications

• Requires High School Diploma or GED.
• Healthcare experience preferred (1 year).
• Familiar with registration, billing and credit scoring.
• Knowledge of ICD-10, CPT coding and medical terminology.
• Strong customer service and accurate typing skills.

Responsibilities

• Administers Medicaid Presumptive Eligibility, Medical disability, long term care applications and hospital financial assistance.
• Acts as liaison between patients, physicians, clinics, accounts and community agencies.
• Fields financial screenings and directs patients to appropriate programs.
• Counsels patients on financial obligations and payment plans.
• Partners with leadership to approve payment plans and settlements; handles patient billing complaints.

Skills

Customer service

Typing accuracy

Medical terminology

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Responsible for administering the Medicaid Presumptive Eligibility, Medical disability, long term care applications and Hospital Financial Assistance Programs. Act as a liaison between the patients, physician, patient clinics, accounts, and community agencies. Responsible for performing financial screenings on patients and making a determination based on provided information; therefore directing the patient to the appropriate financial program. Also, responsible for counseling patients regarding their financial obligation and collection of monies owed for medical services. Administering and counseling insured and non‑insured patients on payment plans and/or package pricing, and writing off or adjusting all accounts as deemed necessary. Interacts with executives and other leadership on approval of payment plans or settlements. Works closely with the Patient Representatives in researching and handling patient complaints related to billing.

Job Requirements

• High School Diploma/G.E.D. Required
• Preferred 1 year health care experience.
• Preferred knowledge of registration and billing and credit scoring.
• Knowledge of ICD-10 and CPT coding and medical terminology.
• Strong customer service skills. Accurate computer typing skills.

Location

Mercy Hospital, Durango, Colorado. 82‑bed acute care hospital.

Pay Range

$18.97 - $32.19 /hour