Financial Counselor II

Community Health Systems; Statesboro (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Community Health Systems in Statesboro, GA seeks a Financial Counselor II to ensure accurate processing of patient accounts, including insurance verification, financial counseling, and setting up payment arrangements.

This role serves as a resource for complex financial inquiries and collaborates with patients, clinical staff, and Care Management to promote financial transparency and timely resolution of balances. Experience in hospital billing or counseling preferred.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 2–4 years of experience in hospital registration, billing, or financial counseling required.
• 1–3 years experience in financial counseling preferred.

Responsibilities

• Reviews daily admissions and missed opportunity reports to ensure payment sources are identified and financial counseling is provided.
• Establishes patient payment arrangements in accordance with departmental guidelines.
• Completes financial assistance applications accurately and guides patients through the process.
• Processes adjustment requests and monitors for accuracy of updates to patient accounts.
• Documents all account-related activities and communications in the appropriate system using standardized comment types.
• Responds to patient questions regarding account and insurance information and ensures timely return of calls.
• Monitors assigned accounts to ensure adherence to payment programs and follows up on non-compliance.
• Establishes and maintains communication with patients prior to visits, during hospitalization, and post-discharge to ensure account resolution and point-of-service collections.
• Collaborates with peers, department staff, and leaders to support positive patient experiences and address concerns.
• Investigates and resolves patient issues, escalating to leadership or researching additional information as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Insurance verification and billing

Communication and interpersonal skills

Confidentiality

Patient accounting systems

Problem solving

Education

Post-secondary education in healthcare administration

Tools

Google apps

Microsoft Office

Job description

Job Summary

The Financial Counselor II ensures accurate processing of patient accounts, including insurance verification, financial counseling, and payment arrangements. This role serves as a resource for complex or escalated financial inquiries and works closely with patients, clinical staff, and Care Management to promote financial transparency and timely resolution of patient accounts. The Financial Counselor II may assist with procedure deferrals and handles incoming patient calls and walk-ins.

Essential Functions

• Reviews daily admissions and missed opportunity reports to ensure payment sources are identified and financial counseling is provided.
• Establishes patient payment arrangements in accordance with departmental guidelines.
• Completes financial assistance applications accurately and guides patients through the process.
• Processes adjustment requests and monitors for accuracy of updates to patient accounts.
• Documents all account-related activities and communications in the appropriate system using standardized comment types.
• Responds to patient questions regarding account and insurance information and ensures timely return of calls.
• Monitors assigned accounts to ensure adherence to payment programs and follows up on non-compliance.
• Establishes and maintains communication with patients prior to visits, during hospitalization, and post-discharge to ensure account resolution and point-of-service collections.
• Collaborates with peers, department staff, and leaders to support positive patient experiences and address concerns.
• Investigates and resolves patient issues, escalating to leadership or researching additional information as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• post-secondary education or training in medical office administration or healthcare administration preferred
• 2-4 years of experience in hospital registration, billing, or financial counseling required
• 1-3 years Experience in financial counseling preferred

Knowledge, Skills and Abilities

• Strong working knowledge of insurance verification, billing processes, and financial assistance programs.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information and maintain confidentiality.
• Proficiency with patient accounting systems and Google and Microsoft platforms and applications
• Strong problem-solving skills and ability to work independently.

Job Info

• Job Identification 163464
• Job Category Finance and Accounting
• Posting Date 09/14/2026, 08:41 PM
• Job Schedule Full time
• Job Shift Day
• Locations 1499 Fair Rd, Statesboro, GA, 30458, US