Financial Counselor I - Saratoga Hospital.

100 Albany Med Health System; Broadway (NC); On-site; USD 46,215 - 60,080; Full time

Job summary

100 Albany Med Health System is seeking a dedicated professional in Broadway, North Carolina, to work within the Patient Billing Service. The successful candidate will provide financial counseling and assistance for uninsured or underinsured patients, ensuring all applications are processed accurately and timely.

This role requires strong organizational skills to manage financial assistance queues and perform duties independently while maintaining confidentiality. A high school diploma is required, and an AAS degree is preferred.

The position works daytime shifts and offers a salary range of $46,215.00 - $60,080.00.

Qualifications

• High School Graduate or equivalent.
• Associate of Applied Science (AAS) degree preferred.

Responsibilities

• Provide financial counseling services to patients by phone or in person.
• Assist in obtaining financial assistance for uninsured or underinsured patients.
• Review and process applications ensuring accurate documentation.
• Track applications and generate correspondence letters.
• Maintain financial assistance work queues and cash drawer.

Job description

Department/Unit: Patient Billing Service; Work Shift: Day; Salary Range: $46,215.00 - $60,080.00

Primary Job Responsibilities

• Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.
• Provide patients with application forms and explain required supporting documents.
• Work with internal and external entities to assist in obtaining financial assistance (Patient Access, patient advocates, etc.).
• Review and process financial assistance applications using standardized checklists, ensuring all necessary documentation has been received and accurately calculating patients’ income level.
• Log and track submitted applications in the account management system and generate standard correspondence letters (e.g., application received, missing information requests).
• Maintain financial assistance work queues and ensure they are processed within expected time frames, including reviews of applications and documents uploaded via MyChart.
• Maintain the cash drawer for the unit at Saratoga Hospital.
• Maintain financial assistance materials supply and inventory.
• Proficient use of Epic, OnBase, and other required platforms.
• Work independently under time constraints and deadlines with minimal supervision.
• Prioritize workload effectively.
• Meet daily and weekly productivity standards with acceptable QA results.
• Perform other duties as assigned.

Qualifications

• High School Graduate or equivalent.
• Associate of Applied Science (AAS) degree preferred.

Confidentiality and Information Handling

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA‑protected health information and other information regulated by federal and NewYork State statutes. Workforce members are expected to ensure that access to information is based on a “need to know,” is the minimum necessary to perform assigned duties, that use or disclosure does not exceed the minimum amount needed to accomplish an intended purpose, and that reasonable efforts are made to protect information from unauthorized access and modification.

Albany Med Health System is an equal opportunity employer.