Financial Counselor I - ORMP Patient Access

Orlando Health, Inc.; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day-one benefits

Educational programs

Professional development

Job summary

Orlando Health Orlando Regional Medical Center (ORMC) is seeking a Financial Counselor I to support patients and families with billing and insurance questions. You will guide patients through billing steps, verify coverage, and maintain a compassionate approach during a stressful period.

The role emphasizes accurate documentation, strong communication, and the ability to explain complex processes in plain terms. This entry-level position offers growth within a respected health system.

Qualifications

• High School diploma or equivalent is required and completion of Patient Financial Services Orientation is expected.
• No licensure or certification is required.
• At least 2 years in a financial, business office, or customer service environment; strong typing and proficiency with Word, Excel, and PowerPoint.

Responsibilities

• Help patients and families navigate financial aspects of care.
• Explain billing processes clearly and verify insurance details.
• Create a welcoming, informed experience during stressful times.

Skills

Typing

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Posting: Financial Counselor I

Facility: Orlando Health Orlando Regional Medical Center (ORMC)

Location: Orlando, Florida

Schedule Type: Variable Full-Time

About Us

Orlando Health Orlando Regional Medical Center (ORMC) has proudly served Central Florida for over 100 years. As the flagship hospital of the Orlando Health system and one of the region’s largest tertiary facilities, ORMC is committed to delivering exceptional care. We are Central Florida’s only Level One Trauma Center and have been recognized by U.S. News & World Report as a “Best Hospital,” with multiple units earning Beacon Awards for Excellence from the American Association of Critical-Care Nurses.

Position Summary

As a Financial Counselor I, you will play a vital role in helping patients and their families navigate the financial aspects of their care. This includes providing clear explanations of billing processes, assisting with insurance verification, and creating a welcoming, informed experience during what can often be a stressful time.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience:
  • Minimum of 2 years in a financial, business office, or customer service environment.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
  • At least 1 year of PC/Windows experience required.

Why Orlando Health?

• Recognized Excellence – Named one of America’s Best-In-State Employers by Forbes.
• Comprehensive Benefits – Access to educational programs, well-being services, and professional development opportunities.
• Immediate Benefits – Enjoy day-one benefits with options that support work-life balance and long-term career goals.