Financial Counselor I - ORMC HVI PATIENT ACCESS

Orlando Health, Inc.; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Orlando Health ORMC is seeking a Financial Counselor I to help patients and families navigate the financial aspects of care, explain billing processes, and verify insurance. This onsite role in Orlando, FL, supports a stress-filled time with clear, compassionate guidance.

The position involves a schedule of Variable Full-Time and requires strong MS Office skills, typing, and customer service experience. Immediate benefits and growth opportunities are highlighted by the employer.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience: Minimum of 2 years in a financial, business office, or customer service environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
• At least 1 year of PC/Windows experience required.

Responsibilities

• Explain billing processes clearly to patients and families.
• Assist with insurance verification.
• Create a welcoming, informed experience during stressful times.
• Provide information and resources to help patients understand their financial responsibilities.

Skills

Typing

Customer service

Microsoft Office

Education

High School diploma or equivalent

Patient Financial Services Orientation

Tools

Microsoft Word

Excel

PowerPoint

Job description

Position Summary

As a Financial Counselor I, you will play a vital role in helping patients and their families navigate the financial aspects of their care. This includes providing clear explanations of billing processes, assisting with insurance verification, and creating a welcoming, informed experience during what can often be a stressful time.

Location: Orlando, Florida

Schedule Type: Variable Full-Time

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.


• Licensure/Certification: None required.


• Experience:
  
  
  
  • Minimum of 2 years in a financial, business office, or customer service environment.
  
  
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
  
  
  • At least 1 year of PC/Windows experience required.
  
  
  
  

Why Orlando Health?

• Recognized Excellence – Named one of America’s Best-In-State Employers by Forbes.


• Comprehensive Benefits – Access to educational programs, well-being services, and professional development opportunities.


• Immediate Benefits – Enjoy day-one benefits with options that support work-life balance and long-term career goals.

Join Our Team!

If you’re passionate about helping others and possess the skills to deliver compassionate, knowledgeable financial counseling, we encourage you to apply today. Be part of something bigger—make a difference at Orlando Health ORMC.