Financial Counselor-Hybrid

Mayo Clinic; Rochester (MN); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement

Vision: Affordable plan

Job summary

Mayo Clinic in Minnesota (Rochester) seeks a Financial Counselor to support patients with financial clearance, insurance data management in the Epic system, and clear explanations of options to cover costs.

This hybrid full-time role requires strong communication, math competency, and attention to detail; prior medical insurance experience and HFMA familiarity are preferred.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required
• OR
• Bachelor’s degree required
• Prior Medical Insurance Experience Preferred. Knowledge of and experience using an Epic RC/EMR system is preferred. HFMA Certification Preferred.
• Ability to read and communicate effectively, basic computer/keyboard skills, intermediate mathematic competency, good written and verbal communication skills, knowledge of proper phone etiquette and phone handling skills required.
• Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Staff should be self-motivated, self-directed and highly organized. This vacancy is not eligible for sponsorship.

Responsibilities

• Assist patients with financial clearance prior to, during, or after treatment.
• Update and verify insurance, financial, and demographic information in the Epic system.
• Explain options to cover financial obligations including co-pays, deductibles, and co-insurance.
• Assist patients with Medicaid, third-party eligibility, and Charity Care applications and processing.
• Establish payment plans and collect self-pay balances; address ad-hoc financial issues as needed.
• Adhere to quality assurance guidelines and productivity standards.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

High School Diploma or GED

Bachelor’s degree

Tools

Epic RC/EMR

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

High School Diploma or GED and 2+ years of relevant experience required

OR

Bachelor’s degree required

Prior Medical Insurance Experience Preferred. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

Ability to read and communicate effectively, basic computer/keyboarding skills, intermediate mathematic competency, good written and verbal communication skills, knowledge of proper phone etiquette and phone handling skills required.

Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$21.91 -$34.27 per hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F 10:30-7:00 p.m. CST

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.