Financial Counselor (Fertility)

Spring Fertility; United States; Remote; USD 61,000 - 68,000; Full time

Job summary

A leading fertility group in the United States seeks a Financial Counselor to assist patients with financial matters related to treatment, explain costs, and handle insurance coverage. Candidates should have 2+ years of relevant experience, exceptional communication skills, and flexibility for some weekend work. This is a full-time remote position offering a salary of $61,000 - $68,000 annually, along with competitive benefits.

Benefits

Competitive Medical, Dental, and Vision Plans

Paid Time Off

Commuter Benefits

401k Match

Fertility and Parental Leave Benefits

Career development opportunities

Paid Life and Disability Insurance

Qualifications

• 2+ years of experience in fertility or healthcare.
• Proficient knowledge of medical terminology and billing practices.
• Proficiency in MS Office required.
• Experience with electronic medical records.
• Exceptional communication and organizational skills.
• Ability to simplify complex concepts to patients.
• Flexible availability which may include working some weekends and holidays.

Responsibilities

• Furnish patients and healthcare providers with treatment estimates.
• Collect estimated liabilities from patients and apply payments.
• Educate patients on their financial responsibilities.
• Communicate financial status of the patient to internal staff.
• Initiate prior authorization requests.
• Ensure reimbursement for services provided.
• Minimize potential financial risk through reports.
• Act as a resource for questions regarding registration errors.

Skills

Experience in fertility or healthcare

Knowledge of medical terminology and billing practices

Proficiency in MS Office

Experience with electronic medical records

Exceptional communication skills

Organizational skills

Ability to simplify complex concepts

Flexible availability

Job description

Overview

We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys.

Role Summary

Spring's Financial Counselors assists patients with treatment estimates and collaborates with external parties to ensure their financial coverage. Working independently, the Financial Counselor will explain financial information, determine insurance coverage, and educate the patients on their financial options.

Some day-to-day responsibilities include:

• Furnishing patients and healthcare providers with estimates related to upcoming treatment
• Collecting estimated liabilities from patients and applying payments to patient accounts
• Acquire knowledge of patient’s insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities
• Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patient’s accounts receivables and trying to resolve any issues related to it
• Initiating prior authorization requests per insurance carrier requirements
• Ensure reimbursement is obtained for medical services provided for non-insured and under-insurance patients
• Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports
• Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction

Education and Skills

• 2+ years of experience in fertility or healthcare
• Proficient knowledge of medical terminology and billing practices
• Proficiency in MS Office required
• Experience with electronic medical records
• Exceptional communication and organizational skills
• Ability to simplify complex concepts to patients
• Flexible availability which may include working some weekends and holidays

Employment Type

This is a full-time (40 hours a week/8 hours per day) non-exempt remote position working PST hours.

Compensation

The base salary range for this role is $61,000 - $68,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy “you” time!
• Commuter Benefits, Discounted rates on home, auto and pet insurance
• 401k Match with up to 4% matching
• Fertility and Parental Leave Benefits Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance

Note

Temporary and contract roles may not be eligible for all benefits listed above

Equal Opportunity and Accommodation

Spring Fertility is an equal opportunity employer. We are committed to a safe and inclusive work environment for all and encourage applicants of every background, ability, and life experience to apply.