Financial Counselor-Admitting

Encino Hospital Medical Center; Los Angeles (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Encino Hospital Medical Center is seeking a Financial Counselor to assess patient liability, verify insurance benefits, and communicate costs before elective procedures. The role requires strong customer service, accuracy in data collection, and collaboration with case management to secure authorizations.

Responsibilities include explaining financial obligations to patients, guiding them to available programs, and ensuring complete demographic and insurance records for timely discharge and

Qualifications

• Knowledge of standard insurance verification requirements and payer processes.
• Ability to obtain authorizations for all payers.
• Ability to multi-task and meet deadlines.
• Analytical and problem-solving skills.
• Customer service experience required.
• High School Graduate or GED Equivalent Required.

Responsibilities

• Determines patient liability based on benefits and informs patient prior to procedures.
• Verifies insurance eligibility and benefits for admissions and services.
• Verifies and secures accurate patient demographic and insurance information.
• Assists patients in making discharge arrangements for patient responsibility.
• Screens for government assistance programs and charity options per policy.
• Coordinates with Case Management to obtain Medicaid/medical treatment authorizations as needed.
• Maintains strong verbal, written and telephone communication; proficient in math.

Skills

Insurance verification

Authorization processes

Multi-tasking

Analytical skills

Customer service

Education

High School Diploma or GED

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Encino Hospital Medical Center, a member of the Prime Healthcare Foundation, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Encino Hospital Medical Center is a 150-bed state-of-the-art hospital located in Encino, California. Its multi-disciplinary staff consists of 330 physicians and 520 professional support staff. Encino Hospital Medical Center serves a diverse population and incorporates elements of urban and suburban medicine in a caring environment. It offers a wide array of inpatient and outpatient services. The hospital is consistently at the forefront in providing innovative and integrated healthcare. For more information, visit: www.encinomed.org

Responsibilities

Financial Counselor determines patient liability based on benefits and advises patient of their liability prior to scheduled elective procedures, notifies patient of financial responsibility; collection arrangement are made prior to services rendered for all elective care. Verifies insurance eligibility, and benefits for emergent and urgent admissions, procedures or other services ensuring communication of patient responsibility to the patient or responsible party. Verifies and secures accurate patient demographic and insurance information, updating patient account information as needed. Assists patients in making arrangements as needed for patient responsibility by time of discharge for emergent or urgent services. Screens and refers patients for possible linkage to state, county or other government assistance programs as well as Charity or Discounts as per the facility Charity and Discount policies. The Financial Counselor works closely with Case Management in securing Medicaid/Medical treatment authorizations as needed. Maintains effective communication skills, including verbal, written and telephone. Proficient in mathematical skills.

Qualifications

Education and Work Experience

• Knowledge of standard insurance companies and verification requirements.
• Well versed in authorization processes for all payers.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience required.
• High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Pay Transparency

Encino Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.

• Paid time off
• 401K retirement plan
• Medical coverage
• Dental coverage
• Vision coverage
• Tuition reimbursement
• Many more voluntary benefit options

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $23.12 to $23.36. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf