Financial Counselor (4406)

Trinity Health; Minot (ND); On-site; USD 26,000 - 39,000; Full time

Job summary

Trinity Health in Minot, ND seeks a Full-Time Financial Counselor to verify insurance, explain coverage, and estimate patient financial responsibility. You will collect payments, set up payment plans, and guide patients through financial aid programs.

Qualifications include an associate degree and 1+ year in healthcare billing or financial counseling, with 2+ years of healthcare customer service experience. Proficiency in hospital billing systems and MS Office is expected.

Qualifications

• Associate degree preferred.
• 1+ year of billing, collections, or financial counseling in a healthcare setting required.
• 2+ years of customer service experience in healthcare required.
• Familiarity with insurance billing and patient financial assistance programs is a plus.

Responsibilities

• Verify insurance and estimate patient financial responsibility.
• Explain coverage, deductibles, and out-of-pocket costs clearly.
• Collect payments and establish payment plans; assist with financial aid applications.
• Review self-pay and delinquent accounts and coordinate with collection agencies as needed.
• Document financial discussions and payment arrangements in systems.
• Collaborate with Patient Financial Services leadership to resolve billing issues.

Skills

Insurance billing

Customer service

Financial counseling

Communication

Attention to detail

Education

Associate degree in business/healthcare or related field

Tools

Hospital billing systems

Microsoft Excel

Payor portals

Outlook

Job description

Job DetailsJob Location: Trinity Health Hospital Campus & Medical District - Minot, ND 58701Position Type: Full TimeSalary Range: $19.35 - $28.06 HourlyPosition Summary:

Key Responsibilities:

• Conduct insurance verification, estimate patient financial responsibility, and provide clear explanations of coverage, deductibles, and out of pocket costs.
• Collect payments, establish payment plans, and assist patients in completing financial assistance, Medicaid, and other aid applications.
• Review and monitor self pay and delinquent accounts; initiate follow up communications and coordinate with external collection agencies when required.
• Counsel patients on available payment options, Trinity Health policies, and financial resources while delivering compassionate and professional support.
• Maintain accurate documentation of financial discussions, account notes, and payment arrangements in the appropriate systems.
• Collaborate with Patient Financial Services leadership and cross department teams to resolve complex billing issues and ensure timely, compliant financial processing.

QualificationsLicenses and Certifications Required:

None

Educational Requirements:

Associate degree in business, healthcare, or related field preferred.

Experience Requirements:

• 1+ year of experience of billing, collections, or financial counseling in a healthcare environment required.
• 2+ years of customer service experience in healthcare required.
• Previous experience in collections, revenue cycle, or financial counseling preferred.
• Familiarity with insurance billing, reimbursement processes, and patient financial assistance programs is a plus.

Special Skills or Training Requirements:

• Proficiency in hospital billing systems, payor portals, and Microsoft Office Suite (Excel, Word, Outlook).
• Strong understanding of insurance terminology, coverage verification, and financial assistance eligibility.
• Excellent problem solving, organizational, and communication skills to manage patient financial needs.
• Ability to explain complex financial concepts in a clear and empathetic manner.
• Strong customer service skills, emotional intelligence, and professionalism when working with patients.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast paced environment.

Physical Requirements:

Work requires the ability to remain seated for long periods while performing computer based tasks such as reviewing accounts, entering data, and communicating electronically. Frequent use of hands and fingers is necessary for typing, calculator use, and handling documents. The role requires the ability to speak clearly on the phone and in person, lift and carry materials or files up to 20 pounds, and occasionally stand, walk, bend, or reach during routine office activities. Visual acuity must be sufficient to read detailed financial documents, billing statements, and computer screens for extended periods.

Environmental Requirements:

Work is primarily performed in an office or patient access environment within Trinity Health facilities. The role involves regular interaction with patients, families, staff, and external agencies, requiring strong professionalism and emotional resilience. The environment may involve moderate noise from office equipment, frequent phone communication, and the need to maintain confidentiality within shared or semiprivate workspaces. Occasional stress may arise from working with distressed or frustrated patients, navigating complex financial issues, or meeting departmental timelines and accuracy standards. Adherence to HIPAA and all organizational privacy and safety regulations is required at all times.