Financial Counselor

Pinehurst Surgical Clinic; Pinehurst (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare provider in North Carolina seeks a Financial Counselor to serve as the primary contact for patients regarding their financial inquiries. This role reviews treatment costs, advises on insurance coverage, manages payment collection, and sets up payment plans, ensuring patients are informed of their financial responsibilities. The ideal candidate should have healthcare or finance experience and demonstrate effective communication and organizational skills. A compassionate and professional demeanor is essential.

Qualifications

• 2-4 years of experience in healthcare, finance, billing, or patient access roles.
• Ability to read and interpret insurance claims.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Prepare and review patient cost estimates for services.
• Collect co-payments and manage billing inquiries.
• Educate patients on financial responsibilities and payment plans.

Skills

Healthcare experience

Financial analysis

Billing knowledge

Communication skills

Organizational skills

Customer service

Microsoft Office proficiency

Data entry skills

Education

High school diploma or equivalent

Job description

Summary

The Financial Counselor serves as the main contact for patients regarding financial matters. This role reviews treatment costs and out-of-pocket expenses, advises on insurance coverage, eligibility, and payment options, collects payments, sets up payment plans, calculates cost estimates, and reviews accounts.

Position Requirements

• Prepares and reviews patient cost estimates for numerous services, including office visits, procedures, surgeries, imaging, durable medical equipment (DME), and injections, with patients in person or over the phone.
• Collects co-payments, deductibles, coinsurances, and upfront costs indicated by patients’ insurance carrier and in accordance with Pinehurst Surgical Clinic’s policies.
• Manages patient phone calls and in-person requests including:
  • Resolving patient inquiries
  • Answering billing questions
  • Accepting payments by phone or in person
  • Establishing payment plans
  • Demonstrating knowledge of accepted payment methods, including cash, credit cards, checks, and Care Credit contacts
  • Collecting unpaid balances
  • Educating patients on their overall financial responsibility
  • Assisting patients in setting up payment plans in accordance with Pinehurst Surgical Clinic’s payment plan policy
  • Completing individual daily deposits and compiling and reconciling overall department deposits from individual staff, including filling out deposit forms and necessary paperwork
• Performs other related duties as assigned in support of clinic operations.

Preferred Qualifications

• 2-4 years of experience in healthcare, finance, billing, or patient access roles. High school diploma or equivalent.
• Knowledge of insurance processes, including Medicare, Medicaid, and medical terminology, with the ability to read and interpret claims.
• Proficiency in Microsoft Office with strong data entry skills.
• Understanding of billing and payment options, including rules and regulations of contractual and non-contractual insurance carriers.
• Ability to maintain confidentiality and HIPAA compliance.
• Ability to multitask while maintaining accuracy and strong attention to detail.
• Effective communication, organizational, and customer service skills with the ability to speak clearly and concisely.

Personal Characteristics

• Compassionate and patient when working with individuals facing financial or medical stress.
• Professional demeanor and appearance that reflects the standards of Pinehurst Surgical Clinic.
• Effective communication and interpersonal skills with patients, families, and fellow co-workers.
• Strong organizational skills and diligence in managing sensitive financial and patient information.
• Demonstrates empathy, integrity, and respect in all interactions with patients and colleagues. Positive attitude with the ability to remain calm and supportive in challenging and fast paced situations.
• Commitment to teamwork and a pleasant, professional attitude in all workplace interactions.