Financial Counselor

Spring Fertility; New York (NY); On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

401(k) with company match

Fertility and parental leave

Job summary

Spring Fertility is seeking a Financial Counselor to assist patients with treatment estimates and explain financial options. You will determine insurance coverage and educate patients on their financial responsibilities, while communicating the patient financial status to internal teams.

This onsite role requires about 40 hours per week and strong billing knowledge. Ideal candidates have a Bachelor's degree and 2+ years in fertility or healthcare, with proficiency in MS Office and EMR systems.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in fertility or healthcare.
• Proficient knowledge of medical terminology and billing practices.

Responsibilities

• Provide patients with treatment estimates and explain financial options.
• Determine insurance coverage and educate patients on financial responsibilities.
• Communicate financial status to internal staff clearly and concisely.
• Initiate prior authorizations per insurance requirements.
• Ensure reimbursement for non-insured and under-insured patients.
• Analyze accounts receivable and resolve related issues.
• Assist with registration errors and proper insurance documentation.

Skills

Communication

Organization

Healthcare familiarity

Fertility knowledge

Education

Bachelor's degree

Tools

MS Office

Electronic Medical Records

Job description

Who is Spring Fertility?

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team?

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

Spring's Financial Counselors assists patients with treatment estimates and collaborates with external parties to ensure their financial coverage. Working independently, the Financial Counselor will explain financial information, determine insurance coverage, and educate the patients on their financial options.

Some day-to-day responsibilities include

• Furnishing patients and healthcare providers with estimates related to upcoming treatment
• Collecting estimated liabilities from patients and applying payments to patient accounts
• Acquire knowledge of patient's insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities
• Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patient's accounts receivables and trying to resolve any issues related to it
• Initiating prior authorization requests per insurance carrier requirements
• Ensure reimbursement is obtained for medical services provided for non-insured and under-insurance patients
• Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports
• Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction

Education and Skills

• A Bachelor's degree
• 2 + years of experience in fertility or healthcare
• Proficient knowledge of medical terminology and billing practices
• Proficiency in MS Office required
• Experience with electronic medical records
• Exceptional communication and organizational skills
• Ability to simplify complex concepts to patients
• Flexible availability which may include working some weekends and holidays

Employment Type

This is a full-time (40 hours a week/8 hours per day) exempt onsite position.

Compensation

The base salary range for this role is $67,000 - $72,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

Benefits

Investing in You Today and Tomorrow

Supporting your well-being

• Competitive medical, dental, and vision plans
• Paid time off to recharge and enjoy personal time
• Access to BetterHelp therapy sessions for mental and emotional wellness
• Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

• 401(k) with up to a 4% company match
• Comprehensive fertility and parental leave benefits
• Career development opportunities in a fast-growing organization
• Employer-paid life and disability insurance
• Temporary and contract roles may not be eligible for all benefits listed above

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

We are scientists. We are humanists. We are passionate about fertility.

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.