Financial Counselor

BriteLife Recovery; Hilton Head Island (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health plan through APA with Cigna

Dental/Vision insurance

Short-term disability insurance

Life insurance

Sick time 40 hours

Vacation 80 hours

9 paid holidays

Employee Assistance Program (EAP)

Shift differential

Staff development

Tuition reimbursement

Job summary

BriteLife Recovery in Hilton Head Island, SC is seeking a Financial Counselor to act as the on-site liaison between clients, clinical teams, and the revenue cycle, guiding financial discussions at admission and throughout treatment.

You will review insurance benefits, set up payment plans, document conversations in the EHR, and collaborate across departments to support discharge planning and reduce post-discharge A/R risk.

Qualifications

• 2 years experience in financial counseling or healthcare financial services preferred.
• Experience in behavioral health or healthcare settings strongly preferred.
• Strong interpersonal and communication skills with empathy.
• Demonstrated ability to collaborate across departments.

Responsibilities

• Meet with clients at admission to review insurance benefits, patient financial responsibility, payment expectations, and options.
• Document payment arrangements and plans, ensuring required consents and forms are completed.
• Provide ongoing financial counseling throughout the client’s stay, including balances and coverage changes.
• Explain utilization review processes and coordinate with clinical and UR teams.
• Collaborate with Clinical, Case Management, Admissions, and Business Office for coordinated care.
• Participate in discharge planning to address financial matters and reduce post-discharge A/R risk.
• Maintain accurate documentation in the EHR or designated systems.
• Escalate financial concerns to leadership as appropriate.

Skills

Interpersonal skills

Communication

Financial counseling

Patient access

Tools

EHR systems

Billing software

Job description

Financial Counselor

Do you work for a company that no longer aligns with your core values?

Have you dreamt of working in a “true” team environment, where collaborating and working together for the greater good of the company are the expectation?

Are you tired of giving 100% everyday, only to feel undervalued and unappreciated?

If so, YOU DESERVE BETTER… and our families and our patients deserve better!

We’re on a mission to bring together the best, most talented and caring, authentic individuals to create a world-class mission-centered behavioral health organization, focused on doing it the right way...

If you really want to make a difference in addiction treatment and be a happier, healthier version of yourself, we’d love to align with you!

BriteLife Recovery strives to be the preeminent provider for those living with substance use and co-occurring disorders. Our mission is to create the strongest foundation possible, built on empathy, safety and trust, in a picturesque environment, for our clients and their families to begin the healing process. BriteLife is currently open in Hanover, PA, Hilton Head Island, SC, and West Kill, NY.

What we provide you!!

• Comprehensive Benefits Package: Enjoy a fully sponsored Health plan through APA with Cigna Network, ensuring your health needs are met with ease and quality.


• Additional Insurance Coverage: Access dental/vision insurance, accident insurance, short-term disability insurance, critical illness insurance, cancer insurance, and life insurance for comprehensive protection.


• Generous Leave Policy: Benefit from 40 hours of sick time and 80 hours of vacation annually, supporting your work-life balance and well-being.


• Holiday Benefits: Salaried employees receive 9 paid holidays, while hourly workers earn time and a half for holidays worked.


• Employee Assistance Program (EAP): Gain access to emotional and work-life counseling, financial guidance, legal resources, and health and benefit services through our comprehensive EAP.


• Shift Differential: Receive additional compensation for your dedication with our shift differential program.


• Staff Development: Engage in our solid staff development program, fostering continuous growth and skill enhancement.


• Supportive Environment: Thrive in a great working environment that encourages collaboration, creativity, and mutual support.


• Career Growth: Explore endless growth opportunities and the chance to make a positive impact not only in our clients' lives but also in the recovery community.


• Continual Education: Tuition reimbursement opportunities.


• And More: Discover even more benefits and perks that make BriteLife Recovery a rewarding place to work.

What you will be doing?

The Financial Counselor serves as an on-site liaison between clients, clinical teams, and the revenue cycle, ensuring clear communication and accountability aroundfinancial responsibilitythroughout the client’s episode of care. This roleis responsible forconducting financial discussions at admission and throughout treatment, securing required financial documentation, and supportingutilizationreview and discharge planning through close interdepartmental collaboration.

What tasks are required?

• Meet with clients at admission to review insurance benefits, patient financial responsibility, payment expectations, and available payment options.


• Facilitate and document payment arrangements and payment plans, ensuring all required financial consents and forms are completed and signed.


• Provide ongoing financial counseling throughout the client’s stay, including follow-up discussions related to balances, changes in coverage, or length-of-stay determinations.


• Communicate the utilization review process to clients in coordination with clinical and utilization review teams, helping set appropriate expectations regarding coverage and authorization decisions.


• Collaborate closely with Clinical, Case Management, Admissions, and Business Office teams to support coordinated care, financial transparency, and effective discharge planning.


• Participate in discharge planning discussions to ensure financial matters are addressed prior to discharge and reduce post-discharge A/R risk.


• Maintain accurate documentation of all client financial interactions in the electronic health record or designated systems.


• Escalate financial concerns, coverage issues, or non-compliance with payment arrangements to leadership as appropriate.

What we need from you?

• 2 Years prior experience in financial counseling, patient access, revenue cycle, or healthcare financial services preferred.


• Experience in behavioral health, substance use disorder, or healthcare settings strongly preferred.


• Strong interpersonal and communication skills with the ability to discuss sensitive financial matters with empathy and professionalism.


• Demonstrated ability to work collaboratively across departments.


• High level of organization, attention to detail, and accountability.


• Working knowledge of insurance benefits, patient responsibility, and payment plan structures.


• Client-centered communication


• Interdepartmental collaboration


• Financial accountability and follow-through


• Professional judgment and discretion


• Documentation accuracy and compliance

EEO Statement

All BLR subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. BLR subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.