FINANCIAL COUNSELOR

Forest View Hospital; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Excellent Medical, Dental, Vision and

401(K) with company match

Generous Paid Time Off

Life Insurance

Short-Term Disability

Long-Term Disability

Student Loan Reimbursement

Tuition Reimbursement

Loan Forgiveness Program

Pet Insurance

Job summary

Forest View Hospital, a private psychiatric facility near Grand Rapids, seeks a Financial Counselor to verify insurance eligibility, explain benefits, and collect any patient balances. The role supports admissions, billing, and enrollment in Medicaid when needed, with a focus on accurate data entry and compliant financial discussions.

Responsibilities include reviewing admissions, coding verifications, identifying uncompensated cases, and conducting patient interviews to arrange payments.

Qualifications

• Bachelor’s Degree and 1-3 years of related experience.
• Ability to communicate to a variety of stakeholders including patients, family members, co-workers, and Supervisors.
• Maintain confidentiality of sensitive and complex information.
• Strong knowledge of financial counseling, payment planning and collection techniques.

Responsibilities

• Reviews admissions within 24 hours to authenticate the accuracy of all (primary and secondary) insurance verification and benefits, demographics and intake scans, creates a new fact sheet for any corrections or changes
• Accurately codes and enters the verification of all insurance benefits, approvals, and payments in the MS4 patient record.
• Identifies all potential uncompensated cases and notifies the Business Office Manager in a timely manner.
• Determines all applicable patient co-pays, deductibles and plan limitations, including calendar year and lifetime limitations, and conducts a financial interview to arrange for payment.
• Accurately utilizes the accepted Length of Stay (LOS) formula to determine appropriate collection activity.
• Assists self-pay patients with enrollment in Medicaid services, or determines other insurance benefit eligibility and enrollment.
• Reports all safety concerns upon discovery to a supervisor, Loss Control Coordinator, Maintenance and/or Environment of Care (EOC) Committee member.
• Abides by the Hospital’s Safety policies. If injured, complete Employee Accident Report and submit it to the Loss Control Coordinator by the end of the shift worked, and no later than 24 hours after the injury occurred and abides by the Return to Work/Light Duty Program guidelines. If it is a work-related injury and it results in a back injury, completes Back Injury Prevention Training with the Staff Development Coordinator.
• Meets all annual competency requirements as assigned per department standards.
• Performs other duties as assigned/required.

Skills

Communication

Confidentiality

Financial counseling

Payment planning

Education

Bachelor's Degree

Job description

Responsibilities

Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems. As a part of our continued success and growth, we are seeking qualified applicants for a Recruiter position.

Responsibilities

Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems. As a part of our continued success and growth, we are seeking qualified applicants for a Recruiter position. Visit us online at: https://forestviewhospital.com/

Position Summary

The Financial Counselor is responsible for reviewing insurance eligibility, benefits and authorization with patients, explaining their insurance coverage and collecting any remaining patient balance due.

Job Duties/Responsibilities

• Reviews admissions within 24 hours to authenticate the accuracy of all (primary and secondary) insurance verification and benefits, demographics and intake scans, creates a new fact sheet for any corrections or changes
• Accurately codes and enters the verification of all insurance benefits, approvals, and payments in the MS4 patient record.
• Identifies all potential uncompensated cases and notifies the Business Office Manager in a timely manner.
• Determines all applicable patient co-pays, deductibles and plan limitations, including calendar year and lifetime limitations, and conducts a financial interview to arrange for payment.
• Accurately utilizes the accepted Length of Stay (LOS) formula to determine appropriate collection activity.
• Assists self-pay patients with enrollment in Medicaid services, or determines other insurance benefit eligibility and enrollment.
• Reports all safety concerns upon discovery to a supervisor, Loss Control Coordinator, Maintenance and/or Environment of Care (EOC) Committee member.
• Abides by the Hospital’s Safety policies. If injured, complete Employee Accident Report and submit it to the Loss Control Coordinator by the end of the shift worked, and no later than 24 hours after the injury occurred and abides by the Return to Work/Light Duty Program guidelines. If it is a work-related injury and it results in a back injury, completes Back Injury Prevention Training with the Staff Development Coordinator.
• Meets all annual competency requirements as assigned per department standards.
• Performs other duties as assigned/required.

Benefit Highlights

• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off (PTO)
• Basic Life Insurance of 1x your salary
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Student Loan Reimbursement Program (Up to $200 per month)
• Tuition Reimbursement
• Loan Forgiveness Program
• Pet Insurance and much more

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

• Bachelor’s Degree and 1-3 years of related experience.
• The ability to effectively communicate to a variety of stakeholders including patients, family members, co-workers, and Department Supervisors.
• The ability to maintain confidentiality of sensitive and complex information.
• Strong knowledge of financial counseling, payment planning and collection techniques.

EEO Statement

Forest View Hospital is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Forest View Hospital is an equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.