Financial Counselor

Vna Chc; Freehold (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

VNACJ CHC is seeking a Financial Counselor to join our Freehold, NJ team. You will work with uninsured patients to guide them through financial assistance programs, prepare for visits, and ensure documentation is complete.

You will collaborate with clinical and administrative staff and support front desk operations. The role requires bilingual English-Spanish communication, clerical experience, and strong problem-solving skills.

Qualifications

• 2+ years of clerical/office support experience.
• Experience in medical billing and/or insurance enrollment.
• Bilingual English-Spanish required.
• Ability to problem solve with minimal supervision.
• Strong communication and math skills; interpersonal skills for diverse population.

Responsibilities

• Assist uninsured patients with documentation and program eligibility.
• Support front desk staff and coordinate with clinical/administrative teams.
• Review appointment schedules and track uninsured patient panels.
• Determine eligibility for uninsured programs (sliding fee, self-pay).
• Document accurately in the Practice Management system (NextGen).
• Assist with onboarding at other locations as needed.
• Participate in performance review meetings with Office Manager and Billing Supervisor.

Skills

Bilingual English-Spanish

Strong communication

Math skills

Problem solving

Independent work

Tools

NextGen Practice Management

Job description

VNACJ CHC is Hiring: Financial Counselor - Dental

Join Our Mission-Driven Team in Freehold, NJ!

The Visiting Nurse Association of Central Jersey Community Health Center (CHC) provides comprehensive, community-based preventive and primary care services for New Jersey residents of all ages across four convenient locations. From annual check-ups and immunizations to mental health counseling and prenatal care, we are committed to delivering high-quality, accessible care to every member of the community.

Position Summary:

We are seeking a Financial Counselor to join our Freehold, NJ team. In this role, you'll work directly with uninsured patients to help them navigate financial assistance programs, prepare for upcoming appointments, and ensure accurate documentation. You'll collaborate closely with clinical and administrative teams, support front desk staff, and play a key role in improving access to care for a diverse patient population.

Responsibilities:

• Support the organization's mission by fostering positive, professional relationships across all departments.
• Review and monitor the site's appointment schedule to track uninsured patient panels.
• Conduct proactive outreach to patients to gather required documentation and prepare them for upcoming visits using secure communication platforms.
• Accurately determine eligibility for uninsured patient programs, including the sliding fee discount program and self-pay options.
• Complete all required documentation with precision in our Practice Management system (NextGen).
• Train Front Desk Coordinators and assist with onboarding at other locations as needed.
• Participate in regular performance review meetings with the Office Manager and Billing Supervisor.
• Maintain compliance with organizational policies regarding attendance and professional appearance.
• Perform additional related duties as assigned.

Qualifications:

• 2+years of experience in clerical and office support work
• Prior experience in medical billing and/or insurance enrollment required
• Bilingual (English-Spanish) required
• Abilityto problem solve and work independently with little supervision
• Strongcommunication and math skills
• Stronginterpersonal skills and ability to work with a culturally diversepopulation

You'll Gain:

• A meaningful role where your work directly improves access to care
• Hands-on experience with patient navigation, eligibility programs, and healthcare operations
• Opportunities to grow into billing, care coordination, or supervisory roles
• A supportive, mission-driven team that values collaboration and community impact

Working Conditions/Physical Demand

Business Office Environment within a fast paced healthcare center with heavy phone and computer use

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $16.00 to USD $24.00. When determining an offer, VNACJ CHC considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. For more details about our benefits, please visit our Careers page.

VNACJ CHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.