Financial Counselor

Acadia Healthcare; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

Acadia Healthcare’s Orlando Behavioral Health Hospital is hiring a full-time Financial Counselor to support patient billing, insurance verification, and accurate documentation.

In Apopka, Florida, you will counsel patients and guarantors, verify benefits, process charity adjustments, set up payment plans, and maintain daily collection logs to help ensure timely payments; collaborate with admissions and revenue cycle teams to optimize cash flow.

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits in the patient accounting system.
• Provide financial counseling to patients/guarantors and collect out-of-pocket costs.
• Complete financial disclosure paperwork for those requesting assistance; verify income/expenses.

Skills

Financial counseling

Insurance verification

Billing

Collections

Education

High school diploma or equivalent

Tools

Patient accounting system

Job description

Overview

We are hiring a full-time Financial Counselor for our new Orlando Behavioral Health Hospital!

Our Financial Counselor is responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Acadia Healthcare and Orlando Health have formed a joint venture to develop, construct, and operate a state-of-the-art, two-story, 144-bed behavioral health hospital. This new facility will address the critical need for accessible, high-quality psychiatric care in the Orlando area, expanding the region’s capacity to serve patients across Central Florida. Located in Apopka, Florida, the newly built hospital will provide a comprehensive suite of behavioral health services to meet growing demands.

Opened in June 2026, this hospital will consolidate Orlando Health’s behavioral health services, streamlining and enhancing psychiatric care for the community.

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S.

Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

Responsibilities

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.