Financial Counselor

UNC Health Care; Chapel Hill (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care is seeking a Financial Assistance Specialist who will help patients and families arrange payments for services and ensure insurance requirements are met before arrival. The role includes estimating patient liability, processing authorizations, screening for charity care, COBRA, and Medicaid, and coordinating with third-party payers to resolve balances.

The position requires a high school diploma or GED and at least two years in hospital billing/collections; the work is full-time

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze data, perform multiple tasks and work independently.
• Must develop and maintain professional, service-oriented relationships with patients, physicians, co-workers and supervisors.
• Must understand and comply with policies and procedures.

Responsibilities

• Admit, register and pre-register patients with accurate demographics and financial data.
• Calculate and collect payments from patients for hospital and faculty physician services; set up payment arrangements and reconcile daily money collected.
• Refer patients to the Manufacturer Drug program for medications as needed.
• Request insurance authorizations for medical and dental procedures; enter authorizations and provide estimates of patient liability.
• Review and explain claim rejections on patient accounts and help resolve balance questions.

Skills

Communication skills

Data analysis

Multitasking

Independent work

Service-oriented

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Provides assistance to patients and family members regarding establishing arrangements to provide payments for services provided. Ensures all insurance requirements are met prior to patients? arrival and informs patients of their financial liability prior to arrival for services.

Responsibilities

1. Admit, register and pre-register patients with accurate patient demographics and financial data.
2. Calculate and collect payments from patients for hospital and faculty physicians. Set up payment arrangements. Reconcile daily money collected. Work with collections agencies to resolve balances and/or collect payments.
3. Refer patients to the Manufacturer Drug program as needed for medications.
4. Request insurance authorizations for medical and dental procedures via online portal or by phone. Enters authorizations in various systems. Provides estimates using the passport estimator for future services to help determine patient’s liability. Screen patients for charity care, COBRA and Medicaid. Help complete applications as needed. Work with third party payers for copay assistance. Submit forms for prior authorizations.
5. Review and explain claim rejections on patient’s accounts. Help resolve patient balance issues and questions.

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years of experience working in hospital/clinical services access or billing and collections insurance.

Knowledge/Skills/and Abilities Requirements

• Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: PFE Financial Assistance
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range:$19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Hybrid
• Work Schedule: Day Job
• Location of Job: US:NC:Chapel Hill
• Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.