Financial Counseling Representative (PRN)

R1 RCM Holdco Inc.; Provo (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

R1 RCM Holdco Inc. in Provo, UT is seeking a Financial Counseling Representative on-site to help patients understand insurance benefits and out-of-pocket costs, discuss payment options, and assist with Medicaid applications.

You will verify eligibility and collaborate with care teams to support patients through complex financial conversations. This role emphasizes empathy, clear communication, and attention to detail as you document interactions across systems and contribute to a

Qualifications

• Exceptional customer service experience and outstanding communication skills.
• Ability to clearly explain financial and insurance concepts.
• Ability to multitask with high attention to detail in a fast-paced setting.
• Comfort dealing with sensitive financial conversations and patients.

Responsibilities

• Provide exceptional financial counseling to help patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations and document accurately across systems.
• Collaborate with care teams and revenue cycle departments.

Skills

Customer service

Communication

Empathy

Attention to detail

Multitasking

Professionalism

Education

High School Diploma or GED

Job description

Financial Counseling Representative On-Site – Provo, UT

Intermountain Utah Valley Hospital Dept. · Schedule: ED - PRN (within 8 am -4:30 pm) As Needed

Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling? We are the leading provider of technology-driven solutions that transform the patient’s experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

What You’ll Do:

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

What We’re Looking For:

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with HIGH attention to detail. Professionalism with sensitive financial conversations
• High School Diploma or GED

What You’ll Gain:

• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance/Medicaid and detailed Intakes
• Opportunity for growth within R1 A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during sensitive and emotional moments

Why You’ll Love This Job:

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times
• Learn Healthcare from the Ground Up: Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment.
• Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed

R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

For this US-based position, the base pay range is $16.48 - $23.13 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organisations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.