Financial Counseling Representative

R1 RCM, Inc.; Elk Grove Village (IL); On-site; USD 26,000 - 35,000; Full time

Job summary

R1 RCM Inc. in Elk Grove Village, Illinois, is seeking a Financial Counseling Representative on-site to help patients navigate insurance benefits and out-of-pocket costs.

You will meet with patients to discuss payment options and financial assistance programs, verify eligibility, and explain benefits clearly, while maintaining accurate documentation across systems.

This role offers a full-time schedule and a mission-driven team focused on compassionate service and revenue cycle improvement.

Qualifications

• High School Diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to explain insurance benefits and costs clearly.
• Strong empathy and patience when supporting patients.
• Detail-oriented with accurate documentation across systems.

Responsibilities

• Provide exceptional financial counseling by helping patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Skills

Customer service

Communication

Empathy and compassion

Explain insurance concepts

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Financial Counseling Representative

On-Site – Elk Grove Village, IL | Ascension, Il Alexian Brothers Elk Groive Village

Schedule: Full Time 8a-4:30p M-Friday

Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling?We are the leading provider of technology-driven solutions that transform thepatientexperience and financial performance of hospitals, health systems, and medical groups. At R1,you’llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

WhatYou’llDo:

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs

• Meet with patients to discuss payment options and financialassistanceprograms

• Verify insurance eligibility and explain benefits clearly

• Assist with Medicaid and financialassistanceapplications

• Build trust with patients during stressful financial situations

• Collaborate with care teams and revenue cycle departments

• Maintainaccuratedocumentation across multiple systems

WhatWe’reLooking For:

• Exceptional customer service experience,communicationand interpersonal skills

• Demonstrates genuine compassion, empathy, and patience when supporting the patients,clientsand team members

• Ability to explain financial and insurance concepts clearly

• Ability to multitask and prioritize quickly with HIGH attention to detail.

• Professionalism with sensitive financial conversations

• High School Diploma or GED

WhatYou’llGain:

• Experience in healthcare financial counseling and revenue cycle

• Exposure to insurance/Medicaid and detailed Intakes

• Opportunity for growth within R1

• A team environment focused on innovation, collaboration, and patient experience

• Meaningful work supporting patients during sensitive and emotional moments

WhyYou’llLove This Job:

• Make a Real Difference: Patients lean on you for support and reassurance.You’llbe more than a data collector -you’llbe a calm, helpful presence during stressful times

• Learn Healthcare from the Ground Up :Build yourexpertisein healthcare financial services by navigating insurance programs, financialassistanceoptions, and patient account needs in a fast-paced hospital environment.

• Fast-Paced, Never Boring: You’ll move between systems, phone calls, andin‑personinteractions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

• Supportive Team Environment: We’reinvested in your professional journey.You’llbe surrounded by teammates who have your back and leaders who want to see you succeed

R1 is the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

For this US-based position, the base pay range is $18.59 - $25.44 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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