Financial Coordinator, Student Financial Services

University of Delaware; Newark (DE); On-site; USD 52,000 - 76,000; Full time

Job summary

University of Delaware in Newark, DE, seeks a Financial Coordinator to manage student accounts, third-party billing, and refunds. You will liaise with Treasury, Financial Aid, Accounts Payable, and campus departments to ensure accuracy and compliance with federal regulations and university policies.

The role highlights system setup, term-based configurations, and ongoing reconciliation to improve processing timelines while maintaining accurate financial records.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• Analytical, detail-oriented and quality-driven with a focus on accuracy.
• Experience gathering data from multiple sources and compiling/analyzing information with precision.
• Strong working knowledge of word processing, spreadsheet, database, and presentation software.
• Tableau and PeopleSoft experience preferred.

Responsibilities

• Oversee Third-Party Billing programming and system setup, including onboarding and term configurations.
• Perform term-by-term reconciliation of Third-Party billing and ensure Letters of Credit are current and compliant.
• Communicate with students and sponsors to ensure accuracy of Letters of Credit and documentation.
• Serve as liaison to Treasury for Third-Party invoicing and refunds processing.
• Manage Cooperative Tuition Exchange and reconcile student charges and refunds.
• Coordinate with Accounts Payable and Finance to resolve refund inquiries and improve processing timelines.
• Reconcile uncashed checks over 90 days and coordinate stop payments/reissues.
• Monitor student refund indicators and conduct daily credit balance analyses.

Skills

Analytical

Detail-oriented

Data analysis

Communication

Excel

Tableau

PeopleSoft

Problem-solving

Team player

Prioritization

Education

Bachelor's degree in Accounting/Finance or related field

Tools

Tableau

PeopleSoft

Excel

Job description

Job no: 503782
College / VP Area: VP for Enroll Management
Work type: Staff
Location: Newark, DE
Categories: Academic Administration, Student Affairs & Services, Full Time

Pay Grade: 28N

Context of Job

Under the limited direction of the Director of Student Billing, the Financial Coordinator ensures the accuracy, integrity, and compliance of all student accounts, third-party billing, and student refunds. This role is critical in managing third-party billing processes, processing student and scholarship refunds, overseeing veteran returns, and maintaining accurate and compliant financial records.
The Financial Coordinator serves as the primary financial liaison between campus departments and internal stakeholders, facilitating clear communication, resolving discrepancies, and supporting the efficient administration of refunds and third-party billing operations.

Major Responsibilities

1. Student Third-Party Billing Management

• Oversee Third-Party Billing programming and system setup, including new organization onboarding and term-based configurations.
• Manage Third-Party advancements on a term-by-term basis.
• Perform ongoing reconciliation of Third-Party billing each term, ensuring Letters of Credit are current and compliant with university policies and third-party agreements.
• Communicate regularly with students and sponsoring organizations to ensure accuracy and completeness of Letters of Credit and contractual documentation.
• Serve as liaison to the Treasury Office for Third-Party invoicing and refund processing.
• Management of Cooperative Tuition Exchange.
• Reconcile student tuition and fee charges within the student accounts system, ensuring accurate posting and timely resolution of discrepancies.
• Manage student refunds, ensuring timely and accurate processing.
• Management of refund Webform and updates
• Administer Title IV and Title IV Plus refunds in full compliance with federal regulations.
• Process scholarship refunds, oversee veteran-related returns, and maintain accurate, compliant financial records.
• Lead the review and resolution of student refund inquiries from TDX, SFS Team and shared tracking tools, partnering with Accounts Payable and Finance to resolve issues efficiently and improve processing timelines.
• Reconcile uncashed checks exceeding 90 days and coordinate with Accounts Payable and Finance to initiate stop payments and reissuances.
• Monitor and manage student refund indicators within the student information system.
• Conduct daily credit balance analysis and liaise with the Treasury Office for payment confirmations.
• Collaborate with the Financial Aid Office to confirm loans, scholarships, and disbursement activity.
• Act as liaison between Accounts Payable, Finance, SFS Operations/Advising, Treasury (Cashier's Office), Financial Aid, and other departments as needed.
• Coordinate regularly with internal offices to ensure student account information is accurate and discrepancies related to charges, payments, and refunds are resolved promptly.
• Communicate with Third-Party billing students to ensure timely renewal and accuracy of Letters of Credit each term.
• Partner with the Communications team to distribute notifications regarding Third-Party billing renewals and Title IV refund processes.
• Support student billing operations to ensure accurate account management.
• Collaborate with the Data Analyst and Director of Student Billing to recommend and implement system and process enhancements.

4. Policy Compliance and Record Keeping

• Ensure all Third-Party billing, refund processes, and communications comply with institutional, federal, and state regulations.
• Monitor changes in financial regulations and billing policies to maintain compliance and implement updated procedures as necessary.
• Maintain, analyze, and report financial data using PeopleSoft, Tableau, and Excel.
• Develop and implement short-term goals, objectives, and operating procedures to improve workflow efficiency.
• Perform additional job-related duties as assigned.

Qualifications

• Bachelor's degree with two years of related professional experience, or an equivalent combination of education and experience. Degree in Accounting, Finance, or related field preferred.
• Analytical, detail-oriented, and quality-driven professional with a strong focus on accuracy.
• Experience gathering data from multiple sources and compiling and analyzing information with a high level of precision.
• Strong working knowledge of word processing, spreadsheet, database, and presentation software.
• Tableau reporting tools and PeopleSoft student systems experience preferred.
• Effective interpersonal skills with the ability to build and maintain positive working relationships.
• Effective organizational, problem-solving, and written and verbal communication skills.
• Ability to work independently, prioritize tasks effectively, manage multiple responsibilities, and adapt to changing deadlines.
• Skill establishing, implementing, and enforcing policies and procedures.
• Experience in student accounts and/or higher education financial aid environments preferred.
• Collaborative team player who thrives in fast-paced environments.
• Committed to fostering a cooperative and productive work environment.

Notice of Non-Discrimination and Equal Opportunity

The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.