Financial Coordinator I: 11:00 - 8:00pm EST

Novocure Inc.; Hyde Park Township (IL); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Financial Coordinator I to enhance customer relationships and deliver exceptional service. This role involves managing customer inquiries, executing follow-ups, and collaborating with internal teams to ensure seamless operations. The ideal candidate will have a strong background in customer service and communication, with a passion for making a difference in the healthcare sector. Join a forward-thinking organization that values innovation and empathy, where your contributions will directly impact the lives of patients facing aggressive forms of cancer. This is a fantastic opportunity to grow in a supportive environment.

Qualifications

• 0-2 years experience in healthcare or customer-facing roles.
• Strong communication and customer service skills are essential.

Responsibilities

• Build relationships with customers and internal partners.
• Execute follow-ups and manage customer inquiries effectively.

Skills

Customer Service Skills

Communication Skills

Problem Solving

CRM Systems

Medical Terminology

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

SAP

Job description

JOB SUMMARY:

The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.

This is a full-time, hourly, position reporting to the Supervisor, Financial Coordination.

• Location: Either HYBRID in Portsmouth, NH vicinity with Mondays and Thursdays on-site in our Portsmouth, NH office, and Tuesdays, Wednesdays, and Fridays are remote
• or REMOTE if in the PST or MST timezone.
• The preferred schedule for this role is Monday through Friday, 11:00am EST - 8:00pm EST (8:00am - 5:00pm PST)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain positive working relationships with patients and physicians' offices, as well as with internal departments
• Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverables
• Execute timely follow-up with customers to secure requested information
• Accurately log communications and hand-offs in systems
• Review accounts, understand current status, and communicate account needs clearly
• Answer all incoming calls and assist customers with reimbursement-related requests
• Ensure consistency across customer-facing functions
• Identify opportunities for additional or improved services to meet unmet customer needs
• Ensure all communications and interactions are in line with Novocure’s patient-forward mission
• Perform all other duties or priorities assigned by management as needed

QUALIFICATIONS/KNOWLEDGE:

• High school diploma or equivalent experience; Associates or Bachelor’s degree preferred
• 0-2 years of experience in healthcare or in a customer-facing role
• Familiarity with basic medical and insurance terminology preferred
• Experience working with CRM and documentation management systems preferred
• Familiarity with Microsoft Office and SAP preferred
• Strong written and verbal communication skills with internal and external customers
• Demonstrated excellence in meeting and exceeding customer expectations
• Strong customer service skills
• Effectiveness in de-escalating and resolving difficult situations
• Ability to solve problems and set priorities
• Ability to work independently with minimal supervision
• Ability to work cooperatively in a fast-paced office setting

ABOUT NOVOCURE:

Our vision: Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission: Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values: innovation, focus, drive, courage, trust, and empathy.

An Equal Opportunity Employer, including disability/veterans

#LI-RJ1 #LI-Remote