Financial Coordinator -BIDMC (Heart Transplant Program)

Beth Israel Lahey Health; Boston (MA); On-site; USD 63,000 - 86,000; Full time

Job summary

Beth Israel Lahey Health in Boston, MA seeks a Heart Transplant Financial Coordinator to manage insurance authorizations, invoices for donor organs, and billing accuracy within a multidisciplinary transplant team.

The role supports financial clearance and patient access across pre- and post-transplant phases, working closely with nurses, social workers, doctors, and registration staff to reduce barriers to care.

Qualifications

• Obtains insurance authorizations for transplant procedures.
• Creates and maintains billing-related documentation for transplant services.
• Coordinates with patients and families to identify financial resources.

Responsibilities

• Maintains updated authorizations for all transplant patients to ensure payment.
• Submits clinical data to insurance companies.
• Participates in weekly team meetings regarding waitlist status.
• Ensures patient registration adheres to CMS rules for transplant services.
• Reviews hospital charges to verify proper payment sources.
• Collaborates with transplant social workers to explain coverage.
• Processes invoices for donor organs and related services.

Skills

Insurance authorizations

Financial counseling

Team collaboration

Patient communication

Education

Bachelor's degree preferred

High School diploma or GED required

Tools

Microsoft Office

Medical billing software

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Heart Transplant Financial Coordinator supports the financial operations of a complex transplant program. This role includes securing and maintaining insurance authorizations, managing invoices for donor organs and related services, and monitoring work queues to ensure billing accuracy and compliance. The position also provides oversight, education, and support for billing, referrals, and authorizations while handling essential administrative responsibilities. This role works closely with patients and families to identify financial resources, including fundraising and grant opportunities, helping reduce barriers to care. The coordinator engages with patients across pre- and post-transplant phases and may support those on mechanical circulatory devices. As part of a multidisciplinary team, this position ensures coordinated care, financial clearance, and patient access in a full-time, on-site role at Beth Israel Deaconess Medical Center in Boston, Massachusetts, with responsibilities reflecting the general scope of the position.

Job Description

The primary functions of the Financial Administrator include obtaining insurance authorization for transplant surgery, ensuring that authorizations for all patients on the transplant waiting list are up to date in order to insure payment to hospital and surgeons for all transplant surgeries, and processing invoices for deceased donor organs. The financial coordinator collaborates with the hospital finance department to ensure that all appropriate transplant costs are entered in the Medicare Cost Report. Works closely with nurse coordinators, social workers, doctors and registration staff.

Primary Responsibilities

• Maintains updated authorizations for all transplant patients to ensure payment to hospital and professional fees.
• Retrieves clinical data from medical record to submit to insurance company.
• Participates in weekly team meetings to be aware of new patient evaluations and change of status on wait list.
• Ensures patient registration is entered accurately and according to CMS rules for payment of transplant and live donor services.
• Reviews all hospital facility charges and professional fees to ensure payment by appropriate entity; hospital or transplant.
• Works collaboratively with transplant social workers to help patients understand insurance coverage for transplants.
• Processes invoices for payments for deceased organs listing paitents on national waitlist and other services associated with transplantation.

Additional Responsibilities

• Collaborates with Finance department to ensure appropriate expenses are entered on Medicare Cost Report.

Required Qualifications

• High School diploma or GED required.
• Bachelor's degree preferred.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• Experience in a hospital with registration, referral management or billing is preferred.
• Experience with transplant is preferred but not required.
• The position works very closely with transplant nurses, physicians and surgeons.

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements

• Work requires close attention to task for work to be accurately completed.
• Intermittent breaks during the work day do not compromise the work.
• Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
• No substantial exposure to adverse environmental conditions.

Health Care Status

NHCW: No patient contact.- Health Care Worker Status may vary by department.

Sensory Requirements

• Close work (paperwork, visual examination), Monitor Use, Visual clarity feet, Conversation, Telephone.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. This job requires constant Keyboard use, frequent sitting.

Pay Range

• $30.45 - $40.98

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled