Financial Coach I - Full Time (40 Hours) - North

Wright-Patt Credit Union Inc.; Enon (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Wright-Patt Credit Union Inc. is seeking a Financial Coach I who delivers extraordinary service by proactively engaging members to meet their financial needs and by guiding them to Credit Union products and services.

You will process new accounts and loans, educate on easy-to-use services, and close loans accurately, helping members save time and money. You will also identify referral opportunities across Mortgage Lending, Member Business Services, and Retirement Solutions while adhering to

Qualifications

• Consult with members to meet financial needs and recommend Credit Union products.
• Process new accounts and loan requests precisely and efficiently.
• Close and disburse approved loans from various channels as needed.
• Ask open-ended questions to uncover opportunities to save members money.
• Follow policies, procedures and risk controls; report gaps to leadership.
• Identify referrals to Mortgage Lending, Member Business Services, and Retirement Solutions.
• Assist members with questions and resolve complaints about WPCU products.

Responsibilities

• Consult with members to identify financial needs and recommend products.
• Process new accounts and loan requests; disburse loans when approved.
• Ask open-ended questions to uncover opportunities to save time and money.
• Ensure policies and controls are followed and report gaps to leadership.
• Identify referrals to Mortgage Lending, MBS, and Retirement Solutions.
• Answer questions and resolve member complaints about WPCU products.
• Perform end-of-day tasks, create reports, file documents, answer phones, and handle cash drawer duties.

Skills

Consultative selling

Financial needs analysis

Customer service

Account processing

Communication

Relationship building

Problem solving

Tools

PTM technology

Job description

The Financial Coach I delivers extraordinary service while encouraging members and non-members to choose the Credit Union as their primary financial services provider by proactively building member relationships to help meet their financial needs.

1) Consultatively interact with members to help meet their spoken and unspoken financial needs, proactively recommend Credit Union products and services, and accurately addressmembers’ service needs. Educate members on ease of use and convenience services, including PTM technology where applicable, to encourage increased use of the cooperative while building and increasing member engagement. (40%)

2) Accurately process new accounts and loan requests for new and existing members and perform maintenance on members’ accounts as requested. (Do it right the first time). Proactively and efficiently, close, and disburse approved loans originated in the Member Center Network and/or through alternative delivery channels. (30%)

3) Ask open-ended questions to uncover additional opportunities to save members money and/or time by reviewing accounts and reports, as well as making outbound calls to increase member engagement. (10%)

4) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed.Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (5%)

5) Proactively identify qualified referrals for members that will save members time, money and provide peace of mind.Referrals are primarily to our Mortgage Lending, Member Business Services, and Retirement Solutions teams. (5%)

6) Assist members with questions regarding WPCU products and services as well as resolve members’ complaints. (5%)

7) Perform miscellaneous duties such as end of day activities, creating requested reports, filing, answering phones, maintaining supplies, operating a cash drawer, etc. (5%)