Financial Clearance Representative L2

Ohio State University Physicians; Columbus (OH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

FSA/HSAs

Paid time off

Wellness program

Employee assistance

Job summary

Ohio State University Physicians in Columbus, OH is seeking a detail-oriented FCR Pre-Reg/Customer Service professional to support patient access, eligibility verification, and billing coordination. You will navigate insurance systems, verify coverage, obtain precertification, and assist in obtaining referrals for the appropriate population.

You will collaborate with clinical and administrative teams, maintain accurate information, and uphold HIPAA guidelines while delivering excellent customer

Qualifications

• Associates degree or higher, or HS diploma/GED with 2+ years in healthcare/insurance.
• Excellent customer service skills with enthusiasm and compassion.
• Exceptional verbal and written communication skills.
• High level of interpersonal skills to handle confidential situations.
• Attention to detail, punctuality, professionalism, and cooperation with staff.

Responsibilities

• Assist with patient eligibility, referrals, and precertification processes.
• Verify insurance coverage and communicate with payors.
• Enter and verify payer information and authorization numbers.
• Assist with billing information and coordination with case management.
• Maintain HIPAA-compliant handling of patient information.
• Provide outstanding customer service to patients and staff.

Skills

Customer service

Communication skills

HIPAA compliance

MS Office

Interpersonal skills

Education

Associate degree or higher

High school diploma/GED with 2+ years experience

Tools

MS Office

Internet

Job description

Overview

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part.As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

• Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
• Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records. Assesses the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
• Sends eligibility requests to all payors to verify accurate and current coverage.
• Provides required clinical, insurance, and demographic information to payor to obtain precertification. Verifies insurance eligibility via various tools. Requests and creates referrals for specified population, as required.
• Pre-certifies and obtains authorization numbers and enters information into patient’s account obtaining medical, ICD and CPT codes.
• Contacts external companies to verify patient’s employment and insurance information for Workers compensation cases, as required.
• Works with the Veterans’ Administration to assure services are covered and authorized.
• Provides accurate information to billing and case management to assure payment of claims.
• Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees to obtain complete, accurate, timely clinical and financial information required for payer reimbursement.
• Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
• Alerts management of problems with systems and workflow.
• The ability to perform the duties of FCR Pre-Reg and to assist that area as assigned.
• Other duties as assigned.

Qualifications

• Associates degree or higher, or high school diploma/GED with 2+ years of experience in insurance, healthcare, or related field.
• Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment.
• Exceptional verbal and written communication skills.
• High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients.
• Ability to elevate issues if necessary.
• Knowledge and understanding of coding, insurance, and Federal, State, and 3rd party billing/reimbursement requirements.
• Experience with PC applications including MS Office and Internet.
• Ability to maintain employer training requirements.

Pay Range

USD $18.20 - USD $27.29 /Hr.