Financial Clearance Call Center Rep - Remote

Ochsner Health; New Orleans (LA); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in New Orleans. This role involves scheduling patients for procedures, ensuring accurate data entry, and maintaining confidentiality. Ideal candidates will possess strong communication and analytical skills, along with a commitment to providing excellent patient service. The position offers an opportunity to make a meaningful impact in healthcare while working in a supportive environment. If you're ready to make a difference and grow your career, this is the perfect opportunity for you.

Qualifications

• Must have computer skills for data entry and patient information retrieval.
• Effective communication skills are essential for patient interactions.

Responsibilities

• Greet patients and verify their information according to procedures.
• Ensure compliance with laws and standards applicable to the area.

Skills

Computer Skills

Verbal Communication

Written Communication

Analytical Skills

Problem-Solving

Education

High School Diploma or Equivalent

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference, and that matters. Come make a difference at Ochsner Health and discover your future today!

This job schedules all patients for procedures based on the modality, department, length of test, and day of week. It involves obtaining and verifying accurate identification and demographic data for the patient's medical record, assisting in accurate reimbursement, maintaining confidentiality of all patient information, pre-registering all scheduled procedures, and ensuring accurate billing through verification and/or authorization of all accounts. It also requires accurately entering technical terminology for each test.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made for qualified individuals with disabilities.

This job description summarizes the primary duties and responsibilities of the job and is not exhaustive. Contents are subject to change at Ochsner's discretion.

Education

Required - High School diploma or equivalent

Work Experience

Required - 1 year related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail, or customer service experience.

Knowledge, Skills, and Abilities (KSAs)

• Must have computer skills and dexterity for data entry and retrieval of patient information. Proficiency with Windows applications and keyboard is required.
• Effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Strong analytical and problem-solving skills.

Job Duties

• Greet all patients following department policies and procedures.
• Verify patient has physician's order, insurance card(s), and picture ID.
• Demonstrate respect and cooperation with staff and patients, and resolve interpersonal conflicts.
• Respond appropriately to questions, ensuring patient understanding.
• Adapt communication style to the specific patient population, respecting privacy and obtaining permissions.

Other related duties as required. The above describes general responsibilities and is not exhaustive. Duties may change at any time.

Remain knowledgeable about laws, standards, and regulations applicable to the area and ensure compliance.

Comply with Ochsner's Compliance & Privacy Program and Standards of Conduct, reporting any unethical or questionable behavior.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Physical and Environmental Demands

The physical demands are representative of those required to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities.

Must be able to work a flexible schedule, sit for prolonged periods, and work with patients with communicable diseases, including entering isolation rooms. The role involves exposure to occupational risks related to communicable diseases.

Are you ready to make a difference? Apply Today!

Note: You must formally apply on our careers website to be considered an applicant.

Residents of certain states are not eligible for remote work positions. For accessibility or accommodation requests, contact HR at 504-842-4748 or [e-mail]. This contact is for accommodation requests only.

Ochsner is an equal opportunity employer, considering all qualified applicants without regard to protected classes.