Financial Clearance Associate, Business Support, FT, 9A-5:30P

Baptist Health; Florida; Hybrid; USD 24,000 - 31,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive health resources

Tuition reimbursement

Job summary

Baptist Health, a major not-for-profit healthcare system in South Florida, seeks an Insurance Verification and Scheduling specialist. The role focuses on obtaining demographic/insurance data, authorizations, and scheduling procedures in a fast-paced call center environment.

Candidates should have a high school diploma, strong customer service skills, and the ability to work well in teams. Training is provided, with opportunities for growth and tuition assistance within Baptist Health South

Qualifications

• High School diploma or GED required.
• Ability to work in a high-volume, fast-paced environment.
• Strong customer service and interpersonal communication skills.

Responsibilities

• Verify patient demographics and insurance information, including authorizations/referrals/notifications.
• Schedule patient appointments and procedures in a call-center like environment.
• Maintain knowledge of insurance requirements and Baptist Health pricing, and support revenue cycle operations.

Skills

Customer service

Verbal communication

Multitasking

Bilingual English/Spanish

Education

High School diploma or GED

Tools

EMR systems

Microsoft Office

Online portals

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

Description

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Position Summary

• Financial Clearance Department – remote after 90 days of on-site training at Town & Country (Miami-Dade).
• Schedule: Monday – Friday – 8 hour shifts (9A-5:30P)
• Responsibilities: Insurance verification, collections, data entry, virtual registrations, and communication/partnership with patients, and clinical team.
• Our team receives an upwards of 1,000 calls daily in a fast paced, high volume setting.

What To Expect

• Fast-paced environment: You will handle a high volume of calls (around 1,000 calls daily) and multi-task effectively.
• Training: We provide a comprehensive four week training program to equip you with the skills needed for the role.
• Patient interaction: There is no face-to-face interaction however, clinical teams, and leadership will be required.

Key Tasks

• Insurance Verification: You'll use online portals and communicate with insurance representatives to verify patient benefits.
• Data Integrity: Ensuring accurate registrations by confirming patient information following strict guideline
• Communication: Effectively collaborate with other departments and foster teamwork within your team.

Qualifications

Degrees:

• High School diploma, GED or relevant work experience

Additional Qualifications

• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills .
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g. Microsoft Office, knowledge of EMR applications, etc.

) and accurate typing skills.

• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish a plus.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets