Financial Clearance Assoc 1, Remote, Patient Access Bus. Office, FT, 09A-7P

Baptist Health South Florida; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A regional healthcare leader is seeking a Patient Access Coordinator to manage patient scheduling and verify medical insurance information. The ideal candidate will deliver compassionate service while meeting quality metrics in a busy call center environment. Requirements include at least a high school diploma and excellent interpersonal skills. Bilingual candidates are preferred. Join a dedicated team focused on service excellence and making a positive impact on patient care.

Qualifications

• Ability to work in a high-volume, fast-paced environment.
• Ability to perform basic mathematical calculations.
• Bilingual in English and Spanish/Creole preferred.

Responsibilities

• Obtain and verify demographic and insurance information.
• Schedule patients' appointments/procedures.
• Coordinate patient flow and ensure timely processing.

Skills

Detail-oriented

Excellent customer service

Interpersonal skills

Compassionate

Education

High School diploma or GED

Tools

Microsoft Office

EMR applications

Job description

About Baptist Health

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. Our centers of excellence include cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Supported by philanthropy and driven by a faith-based mission of medical excellence, Baptist Health has been recognized as one of Fortune’s 100 Best Companies to Work For for 25 years. In the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. We create personal connections with colleagues and form meaningful relationships with patients and their families. Many team members have walked in our patients’ shoes, fueling our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact—because when it comes to caring for people, we’re all in.

Job Description

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires working in a call center environment and meeting individual quality metrics (e.g., productivity, accuracy, customer service QA). The role involves coordinating patient flow, ensuring timely processing, and maintaining knowledge of practices used within the department, physician practice, or hospital to address patient questions or concerns. The incumbent must be knowledgeable about insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The role embodies the Baptist Health philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications

• High School diploma, GED, certification, training, or experience.

Additional Qualifications

• Complete and successfully pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR applications) and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual in English and Spanish/Creole preferred.

Minimum Required Experience

Not specified.

EOE, including disability/vets