Financial Clearance Assoc 1, Remote, Patient Access Bus. Office, FT, 09:30A-6P

Baptist Health South Florida; Birmingham (AL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Birmingham, Alabama is seeking a Patient Access Representative to verify insurance, schedule patient appointments, and provide compassionate service in a fast-paced environment. Ideal candidates will have a high school diploma and excellent customer service skills, as well as a strong attention to detail. Bilingual candidates are preferred.

Qualifications

• Complete and successfully pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA.

Responsibilities

• Verify demographic and insurance information for patients.
• Schedule patient appointments and procedures.
• Provide professional, compassionate service to patients.

Skills

Detail-oriented

Excellent customer service

Interpersonal skills

Team player

Basic mathematical calculations

Bilingual (English and Spanish or Creole)

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

About Baptist Health

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. We are recognized for centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Supported by philanthropy and driven by our faith-based mission of medical excellence, Baptist Health has been named one of Fortune’s 100 Best Companies to Work For for 25 years. In the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

Our people truly set us apart. We build personal connections with colleagues and form meaningful relationships with patients and their families, extending beyond just delivering care. Many team members have walked in our patients’ shoes, fueling our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact. When it comes to caring for people, we’re all in.

Job Description

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions, observations, and other procedures or treatments. The role involves scheduling patients' appointments and procedures (initial, follow-up, and/or add-on) as applicable. This position requires working in a call center environment and meeting individual quality metrics such as productivity, accuracy, and customer service quality assurance. The incumbent will coordinate patient flow, ensure timely processing, and maintain knowledge of practices used within the department, physician practice, or hospital to address patient questions or concerns. Knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall revenue cycle operations is essential. The role exemplifies Baptist Health’s philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications

• High School diploma, certificate, GED, training, or experience.

Additional Qualifications:

• Complete and successfully pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, team player, compassionate, with excellent customer service and interpersonal skills.
• Preferred: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR systems) and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage and medical necessity compliance.
• Bilingual in English and Spanish or Creole is preferred.

Minimum Required Experience

EOE, including disability and veterans.