Financial Clearance & Applications Specialist

Lehigh Valley Hospital, Inc.; East Stroudsburg, Northern (Monroe County, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Lehigh Valley Hospital, Inc. is seeking a Financial Clearance & Applications Specialist to gather financial information for patients, explain options, and assist indigent parties in obtaining financial aid.

The role collaborates with multiple departments daily, processes FAP requests, posts payments, and generates routine productivity reports. Ideal candidates have a high school diploma, 3 years in a customer-focused setting (registration or insurance), and strong communication and data-analysis

Qualifications

• High School Diploma/GED.
• 3 years of customer-oriented experience in patient registration or insurance-related field.
• Ability to interview callers and document details accurately in writing.
• Skill in analyzing and organizing technical data.
• Strong client service orientation and influencing skills with hiring managers.

Responsibilities

• Receives/processes financial clearance applications per LVHN policy.
• Documents patient accounts with supporting financial assistance details.
• Determines patient responsibility and eligibility for Financial Assistance Program (FAP).
• Maintains knowledge of the federal guidelines published by DHHS for FAP eligibility.
• Ensures patients are screened for Medical Assistance before FAP approval.

Skills

Customer service

Interviews

Data analysis

Written reports

Education

High School diploma or GED

Associate’s degree

Job description

# Financial Clearance & Applications SpecialistFull-TimeDay ShiftDepartmentCOH-Pre-Services / Financial ClearanceShift DetailsDay Shift, 8am-4:30pmApply NowJob IDwd-JR141148PostedSeptember 17, 2026# Financial Clearance & Applications SpecialistApply NowSearch More Jobs**Join a team that delivers excellence.**Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional healthcare experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best healthcare possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. **Summary** Gathers financial information, informs patients of alternatives for financial obligation for services, and assists indigent parties in obtaining free or financial assistance. Collaborates with other departments, offices, and application specialists daily. Processes financial assistance applications, posts payments, creates estimates, account reconciliation process, and weekly and monthly productivity reports. **Job Duties*** Receives/processes FAP requests according to LVHN policy. Denies, approves, and pends applications assigning a reason (if applicable).* Documents all patient accounts accurately with supporting details regarding financial assistance and financial responsibility.* Maintains comprehensive knowledge of the federal guidelines published by the Department of Health and Human Services to identify and determine patient eligibility for Financial Assistance Program (FAP).* Ensures all designated patients are screened for Medical Assistance prior to FAP approval.* Determines patient responsibility on referred accounts. Determines patient's ability/inability to pay prior to, during, or after services are provided.* Utilizes effective communication skills in interpersonal interaction with patients, families, physicians, fellow employees, regarding financial assistance and patient responsibility.* Meets LVHN Auditing and compliance standards-accuracy for application processing and estimates calculations. **Minimum Qualifications*** High School Diploma/GED* 3 years Previous experience in a customer-oriented environment, patient registration, or insurance-related field.* Ability to anticipate and understand customer financial needs and document and/or relay patients' needs to appropriate personnel.* Ability to interview callers and capture details in an accurate written report.* Skill in analyzing and organizing technical data.* Strong client service orientation and influencing skills with hiring managers. **Preferred Qualifications*** Associate’s Degree **Physical Demands** Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, \\*patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.