Financial Center Operations Manager

Texas Capital; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility and family building aids

Life and disability insurance

401K match

Paid leave

Paid holidays

PTO

Job summary

Texas Capital is seeking an experienced Retail Banking Operations Leader to drive excellence across our financial centers in Texas. You will lead cross-functional teams, manage risk and compliance, and coach leaders to strengthen operational effectiveness.

Travel 75%+ is required, and a track record of multi-site leadership is essential. The role demands strong analytical, project management, and communication skills, with a Bachelor's degree in business or related field and proficiency in MS

Qualifications

• 10+ years in Retail Banking with strong knowledge of operations, risk, and compliance
• 5+ years Retail Banking management experience
• Bachelor's degree in business or related field preferred
• Strong MS Office, Power BI, Salesforce and data reporting proficiency

Responsibilities

• Drive operational excellence across all financial centers, supporting Retail Banking Leadership with a solution-oriented approach
• Facilitate cross-team collaboration and provide operational and administrative support to leadership
• Provide guidance, support, and conflict resolution to team members while adhering to bank guidelines, policies, and applicable laws
• Execute audits and risk-related reviews; maintain a strong control environment and report findings and updates to Retail Banking leadership and internal risk partners
• Identify, assess, and mitigate operational and compliance risks across Retail line of business; elevate critical risks to leadership
• Create, modify, and review processes, procedures, and training materials that support operational changes and enhancements to the front line
• Lead Retail Operations training across the line of business; develop and maintain a properly cross-trained staff
• Coordinate operational issues including application access, equipment needs, workflow, and transaction integrity while maintaining operational consistency across all Financial Centers
• Act as a coach and mentor across all levels of Financial Center Leadership to strengthen foundational operational excellence
• Prepare, maintain, and distribute operational reports
• Own and execute special projects as needed

Skills

Retail Banking

Operations Management

Risk & Compliance

Leadership

Project Management

MS Office

Power BI

Sales

Communication

Training & Coaching

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Power BI

MS Excel

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Responsibilities:

• Drive operational excellence across all financial centers, supporting Retail Banking Leadership with a solution-oriented approach.
• Facilitate cross-team collaboration and provide operational and administrative support to leadership.
• Provide guidance, support, and conflict resolution to team members while adhering to bank guidelines, policies, and applicable laws.
• Execute audits and risk-related reviews; maintain a strong control environment and report findings and updates to the Retail Banking leadership and internal risk partners.
• Identify, assess, and mitigate operational and compliance risks across the Retail line of business; elevate critical risks to leadership.
• Create, modify, and review processes, procedures, and training materials that support operational changes and enhancements to the front line.
• Lead Retail Operations training across the line of business; develop and maintain a properly cross-trained staff.
• Coordinate operational issues including application access, equipment needs, workflow, and transaction integrity while maintaining operational consistency across all Financial Centers.
• Act as a coach and mentor across all levels of Financial Center Leadership to strengthen foundational operational excellence
• Prepare, maintain, and distribute operational reports.
• Own and execute special projects as needed.

Qualifications:

• 10+ years in Retail Banking, with very strong knowledge of operational procedures, bank regulations, risk management and compliance
• 5+ years prior Retail Banking management experience required
• Bachelor's degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degree preferred
• Strong knowledge of bank security protocols, financial center operations, client service, and sales.
• Proven leadership skills; ability to build influence and drive change management.
• Excellent ability to multi-task, manage competing priorities, and maintain attention to detail and accuracy.
• Strong independent judgment; comfortable de-escalating concerns and implementing creative solutions.
• Strong observation and decision-making skills.
• Strong technical proficiency in MS Office, Power BI, Salesforce, and financial/data reporting.
• Exceptional written, interpersonal, and communication skills.
• Demonstrated project management expertise; ability to lead complex, multi-phase initiatives with competing priorities.
• Strong risk management and compliance acumen; ability to identify and resolve operational risks proactively.
• Ability to work effectively in a fast-paced, highly collaborative environment.
• Comfortable traveling to multiple Financial Center sites (75%+ travel, including overnight stays required).
• Flexible and adaptable to changing business priorities.

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.