Financial Center Manager III (Harbor Square)

First Financial Bank; Celina (OH); On-site; USD 58,000 - 78,000; Full time

Job summary

First Financial Bank is seeking a Financial Center Manager III to lead a banking center in Celina, Ohio. You will coach a team to deliver exceptional client experiences, meet service goals, and drive relationship growth through proactive client engagement and referrals.

You will oversee daily operations, audits, and sales execution while fostering an inclusive team environment and strong community involvement. A strong banking background and leadership track record are essential.

Qualifications

• 4–5 years of leadership coaching/management in a retail banking environment.
• 4–5 years of success with multiple sales leadership processes and execution.
• 4–5 years of sales and service experience in retail banking with goal attainment.
• 4–5 years demonstrated success with achievement of performance goals.
• Working knowledge of banking policies and procedures.
• High school diploma or GED required.
• Associate’s or Bachelor’s degree and/or banking work experience preferred.
• 4–5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Achieve banking center service levels and performance goals while building and leading a high-performing team.
• Develop a culture focused on exceptional client experience and deepening client relationships.
• Maintain a compliant, efficient banking center environment and drive audit scores and sales execution.
• Coach and motivate associates; lead daily huddles and team meetings.
• Foster partnerships with internal partners to deepen client relationships and referrals.

Skills

Leadership

Coaching

Sales leadership

Retail banking

Team development

Customer relationship

Education

High school diploma / GED

Associate/Bachelor’s degree or banking experience

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

Essential Functions/Responsibilities

• The FCM is responsible for the achievement of specified banking center team service levels and service performance goals. The FCM will be responsible for building, developing, and leading a team that is focused on providing clients with an exceptional client experience and deepening relationships through service and client service follow up.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Ensure that banking center performance goals are met or exceeded, within their respective branch and supporting the overall goals of the District and Region.
• Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration at every level.
• Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures, and willing to help each other and other teams in the District.
• Overall responsibility for managing banking center success which includes daily operations, successful audit scores, and sales execution.
• Actively manage the onboarding of new clients, ensure client follow up calls are conducted in the proper time frame.
• Manage overall financial center sales and the overall performance, understanding how it impacts the District and company.
• Engage in coaching and recognition.
• Update team members on progress towards goals.
• Develop strong business relationships with key partners focusing on deepening client relationships, finding new opportunities, and sharing client relationships, making needed introductions/referrals. Including, but not limited to:
• Business Specialists, Worklife Specialists, Financial Wellness Advisors, Preferred Bankers, Private Bankers, Wealth Advisors, Mortgage Loan Officers, and Commercial Partners.
• Integrate well into the community, developing outside sales opportunities through visibility and active participation in community groups. Discover and support site-specific events open to the community.
• Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience)
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
• Ensure that all associates are delivering a quality client experience.
• Deepen and expand relationships of clients.
• Actively manage the onboarding of clients.
• Lead the daily huddles and team meetings.
• Attract new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to that associate to promote engagement. Assist District Leader and Retail Regional President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the coaching model. (R.O.P.E.)
• Maintain all operational and risk management standards
• Assist District Leader with facilitation of conference calls and leading of team meetings and District/Region communication.
• Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.
• Typically the Financial Center Manager III is only responsible for leading a single office.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 4-5 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 4-5 years demonstrated prior success with multiple sales leadership processes and execution.
• 4-5 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 4-5 years demonstrated prior success with achievement of performance goals.
• Must have working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred
• 4-5 years related experience and/or training; or equivalent combination of education and experience

Preferred Knowledge and Skills

Level of Complexity and Scope

Degree of Independence and Decision-Making

Required Supervisory Responsibilities

Physical Requirements

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Pay Scale

$58,000 - $78,000 annually

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.