Financial Center Manager II

SIMON; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Simmons First National Corporation is seeking a Financial Center Manager to lead a banking center, driving revenue, loan and deposit growth through consultative service. You will recruit and coach staff, manage operations, and develop community relationships to expand small business and consumer banking.

The role emphasizes leadership, compliance and delivering exceptional customer experiences in a dynamic regional bank setting.

Qualifications

• Strong leadership and coaching capabilities with a service mindset.
• Experience in managing sales processes and client relationships.
• Ability to recruit, train and develop staff while meeting regulatory requirements.

Responsibilities

• Lead banking center operations, service, marketing and goal attainment.
• Educate staff on full bank resources including digital channels.
• Meet with staff on time management, goals and policies to boost performance.
• Recruit, train, and coach employees to meet expectations.
• Grow small business relationships through outside client activity.
• Ensure compliance with laws, regulations and internal procedures.

Skills

Leadership

Sales process

Customer service

Communication

Education

HS Diploma/GED

BS/BA degree preferred or equivalent

Tools

MS Office

Social media

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank. As a Financial Center Manager (FCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The FCM is accountable to achieve defined financial metrics of revenue, loan and deposit growth by recruiting and developing associates to surpass their performance objectives. As the FCM, you are responsible to be involved within the community, help drive business development, expense management and oversee the operational soundness of the banking center.

Essential Duties and Responsibilities

• Manages all goal attainment, service, marketing and operations of the banking center

• Demonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources

• Meet regularly with staff(s) regarding time management, communication skills, goal progress, regular business, bank security and operational policies to build employees’ confidence, competency and efficiency

• Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met

• Ensure that personal, associates and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophy

• Lead a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors

• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective manner

• Responsible to grow existing and develop new small business banking relationships within the market through outside client-facing activity

• Maintain a high level of client satisfaction by retaining and developing highly engaged associates

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training

• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions

• Performs other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to share and disseminate information in a consistent and impactful manner
• Ability to manage and lead an effective sales process while supporting excellent customer service
• Embrace and positively lead a group through the ever evolving and fast paced banking environment
• Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization

Education and/or Experience

• HS Diploma/GED and
• BS/BA degree preferred or equivalent work experience
• Two to four years management experience
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or
• Obtain an NMLS license after employment. Please refer to (http:/mortgage.nationalwidelicensing.org) for more information

Computer Skills

• MS Office programs
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Other Qualifications (including physical requirements)

• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)
• Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.