Financial Center Manager - Ephrata, PA

Mid Penn Bancorp Inc.; Lancaster (Lancaster County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Health insurance

Job summary

Mid Penn Bank is seeking a Financial Center Manager in Ephrata, PA. You will lead customer acquisition, deepen relationships, and drive sales while ensuring compliance with policies and regulatory requirements.

The role emphasizes building a strong sales and service culture, coaching staff, and collaborating with other departments to meet growth goals. A four-year track record plus certifications are preferred.

Qualifications

• Associate degree preferred or equivalent experience.
• Internal Supervisor Certification and Business Development Certification preferred.
• Notary experience preferred or ability to obtain notary as needed.
• NMLS licensing ability to take residential real estate loan applications is required.

Responsibilities

• Directly contribute to achieving sales goals through loan and deposit growth and fee income.
• Proactively contact customers and prospects to promote awareness and generate new business.
• Build and maintain a sales-and-service culture with strong leadership across activities.
• Set goals, create sales plans, and coach staff to execute the sales process.
• May provide guidance and resolve customer questions and concerns to ensure satisfaction.
• Support community involvement to promote the bank’s image and grow business.
• Supervise assigned employees and ensure compliance with policies and procedures.

Skills

Sales leadership

Customer relationships

Supervisory skills

Communication

Microsoft Word

Excel

Education

Associate degree (preferred)

Internal Supervisor Certification (preferred)

Business Development Certification (preferred)

Notary experience preferred

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Financial Center Manager - Ephrata, PA

Regular Full Time Lancaster, PA, US

2 days ago Requisition ID: 3404

A great banking experience starts with a great team! Mid Penn Bank is now hiring a Financial Center Manager to support our continued growth. This position is located Ephrata, PA.

We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Position Overview

The Financial Center Manager will actively call on customers and prospects to promote company awareness, generate new business, and deepen and retain existing relationships. This individual must be willing to focus on business development activities to ensure achievement of goals developed as part of the Retail Banking Division’s annual operating plan. In addition, the Financial Center Manager will ensure assigned office(s) comply with operating policies, procedures, and regulatory requirements.

Essential Duties and Responsibilities

• Directly responsible for contributing to achieving sales goals through loan and deposit growth, generation of fee income, and delivering service to attract, expand, and retain customer relationships.
• Makes proactive contact with customers and prospects to promote company awareness, generate new business, and deepen existing relationships.
• Responsible for building and maintaining a sales and service culture while demonstrating sales leadership in all activities.
• Sets goals, creates sales plans, and manages the sales process for assigned office(s) by providing employees with coaching and feedback, encouraging and reinforcing all sales behaviors and monitoring results.
• Makes customer service calls on present customers within the assigned market area to identify additional financial needs and ensure retention of the customer relationship.
• Maintains an awareness of new business opportunities with customers and actively refers and assists customers with obtaining specialized services from other departments.
• Serves as a member of the organization's sales team; makes group sales calls where these types of calls will improve the opportunity for new business development.
• Takes ownership of internal and external customer problems and/or requests, proactively seeks answers and/or provides solutions and follows up to ensure customer needs have been met.
• Actively participates in the community in a manner that reflects favorably on the organization; Participates in civic, professional, business, and community associations to develop new business and promote the company’s image in the community.
• Supervises assigned employees.
• Observes, coaches, and provides feedback to team to ensure excellent customer service.
• Provides guidance and support to team in resolving customer questions, problems, and concerns.
• Ensures that all office operations are performed in accordance with established company policies and procedures, either directly or through appropriate supervision.

Education & Qualifications

• A minimum of four (4) years’ related work experience or specialized retail banking education and training normally required.
• Internal Supervisor Certification and Business Development Certification preferred.
• An Associate degree in related field preferred.
• Notary experience preferred or ability to obtain notary as needed.
• Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS #) in order totake applications for loans that are secured by residential real estate is a requirement of this position.
• Ability to work a flexible schedule as required to meet operating needs.
• Regular and predictable attendance is required.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; a thorough knowledge of the features and benefits of all products and services; knowledge of financial policies and procedures; supervisory skills sufficient to manage employees; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual , auditory and speaking skills; valid driver’s license is required.

Pay Transparency

We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.

In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.

EEO Statement

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.