Financial Center Manager - Brunswick

Bank of America; North Carolina; On-site; USD 55,000 - 80,000; Full time

Job summary

A leading financial institution seeks a manager to oversee a financial center, ensuring operational excellence and managing a diverse team. Candidates should have a background in financial services, with strong leadership skills and a focus on client satisfaction. This role offers a competitive salary and opportunities for professional growth.

Qualifications

• 1+ years of leadership experience in managing diverse work teams.
• Strong critical thinking and problem-solving skills to meet clients’ needs.
• Effective communicator able to engage clients confidently.

Responsibilities

• Manages financial center operations and develops talent within the team.
• Ensures operational excellence and fosters client retention.
• Engages employees on business strategy to drive effectiveness and results.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Description

This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner, fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities :

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Managerial Responsibilities :

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above:

• Breaks down barriers to create a more inclusive environment that supports company D&I goals.
• Challenges end-to-end process efficiency and effectiveness, champions data-driven decision-making, and removes obstacles to optimize operations.
• Contributes to enterprise strategy and influences messaging to connect team contributions to business purpose, results, and success.
• Inspects and challenges risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization.
• Coaches to sustain and elevate organizational performance while differentiating to ensure pay for performance.
• Efficiently allocates and manages resources across the organization to drive short- and long-term profitability.
• Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and gain competitive advantage.

Required Qualifications :

• 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Effective collaborator, building and nurturing strong relationships.
• Passionate, committed, and driven to improve clients’ financial lives.
• Confident in identifying solutions for clients based on their needs and resolving problems independently or with others.
• Effective and confident communicator, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical thinking and problem-solving skills to meet clients’ needs.
• Adheres to established processes and guidelines, complying with all laws and regulations.
• Efficient time and capacity management.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable.
• Flexibility to work weekends and/or extended hours as needed.

Desired Qualifications :

• 1+ years management experience including hiring, coaching, and developing direct reports.
• Experience in financial services, with knowledge of industry, products, and solutions.
• Experience working in environments with goals that are routinely met or exceeded.
• Bilingual skills.

Skills :

• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving

Minimum Education Requirement :

• High School Diploma / GED / Secondary School or equivalent

Shift :

1st shift (United States of America)

Hours Per Week :