Financial Center Manager

AmeriCU Credit Union; Village of Liverpool (NY); On-site; USD 76,000 - 94,000; Full time

Job summary

AmeriCU Credit Union in Liverpool, NY, seeks a driven Financial Center Manager to lead branch operations, drive member relationships, and develop a high-performing team. You will oversee daily activities, monitor KPIs, coach staff, and ensure compliant, member-focused service while achieving deposit and loan goals.

This role is incentive and bonus eligible, offering a starting salary of $75,517 to $94,396, with pay decisions based on experience and performance, and opportunities for career

Qualifications

• Associate’s or Bachelor’s degree in business or related field (or equivalent experience).
• Minimum 3 years of experience in banking, sales, lending, or financial services operations.
• 5 years of leadership experience in retail setting required; financial services leadership preferred.

Responsibilities

• Lead branch operations to ensure efficiency, accuracy, and compliance.
• Coach staff and drive member relationships while achieving deposit, loan, and service goals.
• Manage profitability, budgeting, and staffing; ensure audit readiness and risk controls.
• Develop internal partnerships and community relationships; participate in business development.

Skills

Leadership ability

Communication skills

Problem solving

Flexible schedule

Bilingual preferred

Education

Bachelor's degree in business or related field

Associate degree in business or related field

Equivalent experience

Job description

Location - 7474 Oswego Rd. Liverpool NY 13090

Starting Annual Salary - $75,517 to $94,396 - Actual starting salary will depend on experience.

Position is Incentive & Bonus eligible

Position Summary: Financial Center Manager

AmeriCU Credit Union is seeking a driven and people-focused Financial Center Manager to lead branch operations, sales performance, and team development.

This role is responsible for overseeing daily financial center operations, coaching staff, and driving member relationships while achieving deposit, loan, and service goals. The Financial Center Manager plays a critical role in delivering exceptional member experiences and building a strong, high-performing team culture.

Key Responsibilities: Financial Center Manager

Leadership, Sales & Coaching

• Lead, coach, and develop Financial Center staff to achieve sales, service, and operational goals
• Foster a high-energy, member-focused service and sales culture
• Monitor performance and hold team members accountable to goals and KPIs
• Conduct regular team meetings, huddles, and performance conversations
• Recognize and reward performance while driving continuous improvement
• Train staff to identify opportunities to deepen member relationships and recommend solutions

Business Development & Member Experience

• Build, retain, and expand member relationships through consultative service
• Participate in community and business development initiatives
• Develop relationships with internal partners and external referral sources
• Promote and implement programs that support member growth and engagement
• Handle escalated member concerns with professionalism and resolution focus

Operations & Financial Management

• Oversee day-to-day branch operations to ensure efficiency, accuracy, and compliance
• Ensure the Financial Center remains audit-ready, including cash controls and reporting requirements
• Support lending, account servicing, and transaction activities as needed
• Manage Financial Center profitability, including loan and deposit production goals
• Prepare and manage the branch operating budget and explain variances
• Ensure proper staffing, scheduling, and workflow efficiency

Team Management & Culture

• Create an environment where employees feel valued, supported, and engaged
• Participate in hiring, onboarding, and ongoing employee development
• Conduct performance evaluations, coaching sessions, and development planning
• Partner with HR on employee relations and performance management matters
• Serve as a role model of AmeriCU’s MVP-1 culture and values

Compliance & Risk

• Ensure adherence to all regulatory and internal compliance requirements, including BSA and SAFE Act
• Maintain accurate documentation and reporting practices
• Obtain Notary Public designation and Medallion Signature Guarantee certification within 12 months

Qualifications: Financial Center Manager

• Associate’s or Bachelor’s degree in business or related field (or equivalent experience)
• Minimum 3 years of experience in banking, sales, lending, or financial services operations
• 5 years of leadership experience in retail setting required financial services leadership experience preferred.

Strong knowledge of:

• Retail banking operations
• Member service and sales practices
• Lending products and processes

Proven ability to:

• Lead teams and drive performance
• Build relationships and grow business
• Manage operations and compliance requirements

• Strong communication, problem-solving, and decision-making skills
• Ability to work a flexible schedule, including Saturdays
• Bilingual skills preferred

Why Join AmeriCU Credit Union?

• Lead a branch and make a direct impact on member success
• Opportunity to grow within a collaborative, community-focused organization
• Strong emphasis on employee development and internal mobility
• Work in an environment that values connection, accountability, and service

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/
• https://www.americu.org/why-americu/