Financial Center Manager

Texas-Capital-Bank; Fort Worth (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility and family building aids

Life insurance

Disability insurance

401K match

Paid time off (PTO)

Paid holidays

Job summary

Texas Capital Bank is seeking a Branch Manager to oversee a financial center, ensuring customer satisfaction and regulatory compliance while fostering an inclusive, high-performance team culture.

Responsibilities include recruiting and developing staff, driving new business, coordinating CRA activities, and deepening client relationships through cross‑selling across lines of business.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business or the equivalent preferred.
• Minimum of 5 years banking experience with three years in a supervisory role.
• Excellent knowledge of bank and branch operations, customer service and sales.
• Strong financial acumen including Business Banking and Credit Solutions.
• Proven leadership and organizational skills, including effective time management.
• Effective communication (verbal and written), negotiating, and presentation skills.

Responsibilities

• Oversee the operation of a financial center to ensure customer satisfaction and compliance.
• Recruit, retain and train all team members and develop the Assistant Financial Center Manager.
• Lead CRA and Community Engagement activities within core market and drive new business.
• Identify client needs and refer them to appropriate lines of business; deepen relationships.
• Coordinate operations, automate processes, and ensure transaction integrity across the center.
• Lead community outreach events to grow bank presence and opportunities.

Skills

Leadership

Customer service

Sales

Communication

Time management

Relationship building

Influence

Presentation skills

Education

Bachelor’s degree in Finance, Accounting, or Business

Tools

PC software tools

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.ResponsibilitiesOversee the operation of a financial center to ensure customer satisfaction and compliance with all laws, regulations, policies and procedures while maintain an ethical sales culture and inclusive environment within their financial center and marketResponsible for recruiting, retention and training of all team members along with developing the Assistant Financial Center Manager to the next Financial Center ManagerResponsible for creating an inclusive financial center culture that provides an environment for team members to thriveSupport and coordinate CRA and Community Engagement activities within core marketOversee Branch Small Business Activity within market to drive new business acquisition and deepen existing relationshipsAbility to identify clients needs and refer them to the appropriate line of businessMaintain a properly trained team and provide guidance, support and conflict resolution to team members, which includes adhering to Texas Capital Bank guidelines, policies and procedures and applicable lawsCoordinate operational issues including automation and equipment needs, workflow and transaction integrityMaximize the growth and profitability of the branch through ethical sales, deepening existing client relationships, various line of business partner support and influential leadershipAssisting commercial, private wealth and treasury officers with client and prospecting callsRequired to perform all duties necessary for operating an efficient financial center including but not limited to teller transactions (Withdrawals, Deposits, Wires, etc…) and all banker functionsAct as a liaison with various internal business partners to facilitate client onboardingLead in community awareness events to increase bank outreach and foster new business opportunitiesFoster an environment within the banking center that assures exceptional customer serviceInterview and hire qualified candidates upon event of financial center staff vacanciesMaintain proper security with the financial center to protect employees and bank assetsEnsure responsible management of financial center budgetQualificationsBachelor’s degree in Finance, Accounting, Business or the equivalent preferredMinimum of 5 years banking experience with three years in a supervisory roleExcellent knowledge of bank and branch operations, customer service and salesStrong knowledge of bank products and servicesStrong financial acumen including Business Banking and Credit SolutionsProven leadership and organizational skills, including effective time managementAbility to be influential and establish positive working relationships across the organizationDemonstrated ability to establish and achieve strategic goalsEffective communication (both verbal and written), negotiating, and presentation skillsAbility to readily identify needs and requirements, and establish plans and processes to ensure successful resultsStrong knowledge of legal entity documentation requiredTake initiative to participate in continued education and management developmentProficiency in the use of PC software tools for reports, audits, analysis, and presentationsSaturday Banking SupportMust be able to lift 50 lbsThe duties listed above are the essential functions, or fundamental duties within the job classification.The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.