Financial Center Leader

Hancock Whitney Corp.; Baton Rouge (LA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hancock Whitney Corp. in Baton Rouge is seeking a Financial Center Leader for City Plaza to hire, train, and lead a client-focused team. You will drive sales and service, oversee existing client relationships up to $1M in annual revenue, and promote digital channels for customer convenience.

The role requires banking experience, supervisory/management background, and strong analytical skills. Expect staffing, risk control, and performance management duties in a fast-paced retail banking setting.

Qualifications

• Banking/Financial Services experience required.
• Sales experience as individual contributor or manager.
• Supervisory/management experience preferred.
• Excellent communication and client service.
• Strong analytical skills including P&L interpretation.
• Willingness to work retail banking hours incl weekends/evenings.
• Ability to travel as needed.

Responsibilities

• Hire, train, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
• Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
• Promote a culture of service excellence and consistently deliver an exceptional Client experience.
• Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
• Drive financial center sales and service performance using a consultative approach and strategic sales planning.
• Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
• Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
• Promote and implement digital and self-service channels to enhance client convenience and engagement.
• Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
• Lead staffing, scheduling, and operational planning to meet changing business and client needs.
• Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
• Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.

Skills

Client relations

Sales leadership

P&L analysis

Communication

Interpersonal skills

Education

High School Diploma

Bachelor's degree preferred

Job description

## Financial Center LeaderApply: City Plaza - Baton Rouge, LA: Full time: Posted Today: R017777Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.**ESSENTIAL DUTIES & RESPONSIBILITIES:****Leadership & People Management*** Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.* Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.* Promote a culture of service excellence and consistently deliver an exceptional Client experience.* Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.**Sales & Business Growth*** Drive financial center sales and service performance using a consultative approach and strategic sales planning.* Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).* Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.* Promote and implement digital and self-service channels to enhance client convenience and engagement.**Operational Excellence & Risk Management*** Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.* Lead staffing, scheduling, and operational planning to meet changing business and client needs.* Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.* Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.**MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:*** High School Diploma or GED required; Bachelor’s degree preferred.* Minimum of 2 years Banking/Financial Services experience required.* Minimum of 1 year previous success in sales as an individual contributor or manager required.* 1 year in supervisory/management experience preferred.* Excellent communication, client service, and interpersonal skills.* Strong analytical skills, including P&L and financial statement interpretation.* Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.* Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.* Ability to travel as needed to perform essential job functions.**ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:*** Ability to work under stress and meet deadlines* Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.