Financial Brokerage Specialist

Alight Solutions Ltd; United States; Presencial; USD 65 000 - 95 000; Tempo integral

Resumo da oferta

Alight Solutions Ltd is seeking a Representative for Alight Financial Services in the United States. The role requires knowledge of securities, brokerage investing, and client support interactions.

You will troubleshoot, research issues, and develop solutions while working independently and with teams in a dynamic environment. The position emphasizes effective communication, education of callers on retirement and education funding concepts, and building a solid advisor relationship.

Qualificações

• 5 years financial industry experience.
• Possess the FINRA SIE certification and able to obtain FINRA Series 6 License and 63 License within 6 months of employment.
• Knowledgeable about retirement and education funding concepts and able to educate callers on complex topics.
• Able to build rapport and communicate effectively with customers and colleagues.
• Strong problem-solving skills and the ability to work independently in a call-center environment.

Responsabilidades

• Working knowledge of After Tax Brokerage Accounts and helping customers select providers.
• Provide information on qualified plan requirements and guidance on distributions, loans and investment options.
• Understand IRA account types and identify which IRA is appropriate for the customer.
• Navigate internal PFC 529 resources to retrieve needed information.
• Build a knowledge base and communicate the advisor relationship to employees.

Conhecimentos

Customer communication

Problem solving

Interpersonal skills

Teamwork

Data-driven persuasion

Active listening

Formação académica

FINRA SIE certification

FINRA Series 6 License

FINRA Series 63 License

Descrição da oferta de emprego

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.”

About the Role

The Representative role at Alight Financial Services requires knowledge of the securities industry, brokerage investing, and other company services. Effective communication skills are essential for customer and support interactions, as well as independent work, troubleshooting, researching issues, and developing solutions.

Responsibilities

• Working knowledge of types of After Tax Brokerage Accounts and objectively help customer select most appropriate provider.
• Working knowledge of general qualified plan requirements. Able to provide information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules.
• Understanding types of IRA accounts and being able to identify which IRA is appropriate and communicate effectively.
• Understanding of the college savings plan options available through the PFC. Must be able to effectively navigate internal PFC 529 web site to retrieve needed information.
• Being able to build a knowledge base and effectively communicate to employees what the advisor relationship is.

Requirements

• 5 years financial industry experience.
• Possess the FINRA SIE certification and able to obtain FINRA Series 6 License and 63 License within 6 months of employment.
• Possess ability to utilize conceptual thinking to identify patterns, apply concepts and clarify complex information.
• Possess ability to educate callers on complex retirement and education funding concepts is necessary.
• Possess ability to listen to customers, to understand both articulated and unarticulated needs.
• Possess rapport building and interpersonal skills.
• Possess teamwork skills needed to engage the energies of others on the team, within the Call Center and DC (Defined Contribution) Client Teams to help in achieving goals.
• Possess ability to use data to persuade and influence customers to objectively guide them.
• Possess ability to ask relevant probing questions to better assess customer needs.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.