Financial Associate (Full Time)

American National Bank; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

American National Bank seeks a Financial Associate (Teller/New Accounts) to deliver consistent, professional customer service with a sales mindset in person and on the phone. You’ll build relationships with customers and colleagues, process teller transactions, open new accounts, and refer customers to other lines of business.

Ideal candidates have strong communication skills, a willingness to learn, and the ability to work in a fast-paced, team-oriented environment while maintaining

Qualifications

• High school diploma or GED is required.
• Minimum of two years of retail/sales or banking experience.
• Basic knowledge of retail product philosophy, procedures, documentation and systems; strong customer service and cross-selling skills.

Responsibilities

• Open deposit accounts and ancillary deposit services.
• Process paying and receiving transactions.
• Balance transactions and ensure proper documentation and audit trail.
• Uncover customer expansion opportunities and refer customers to proper bank associates.
• Perform account maintenance and related activities.
• Adhere to internal controls and regulatory requirements for compliance.
• Meet service standards both in person and on the phone.

Skills

Microsoft Office Suite

Interpersonal communication

Written communication

Organizational skills

Teamwork

Confidentiality

Education

High School diploma or GED

Job description

The Financial Associate (Teller/New Accounts) is responsible for providing a consistent positive and professional customer service experience demonstrating a high level of sales proficiency in person and on the phone. This individual engages in and develops relationships with both customers and other internal bank personnel. They must be able to demonstrate strong communication skills, showing initiative, personal & professional growth along with having or developing a strong “sales” mentality. They must also enjoy handling customers’ initial needs, assist with opening new accounts, conduct routine paying/receiving (teller servicing) functions, cross-sell bank products and services and refer customers to other lines of business (or associates) to expand new and existing relationships. This universal role will provide an opportunity to continue in expanding their banking knowledge or help them launch into a successful career in the financial industry.

Responsibilities include:

• Opening deposit accounts and ancillary deposit services
• Processing paying and receiving transactions
• Balancing transactions and cash ensuring paper documentation and negotiability and an adequate audit trail
• Uncovering customer expansion opportunities and referring customers to proper bank associates
• Performs account maintenance and related activities
• Adheres to established internal controls on regulatory requirements ensuring compliance
• Meets service standards both in person and on the phone, ensuring a consistent level of customer service is achieved

Qualifications:

• High School diploma or GED
• Minimum of two years of retail/sales or banking experience required
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems; some knowledge of retail products and services; proven customer service and interpersonal skills; effective selling, cross-selling and referral skills; strong mathematical, problem-solving, and negotiation skills preferred

Skills:

• Demonstrated experience with Microsoft Office Suite
• Excellent interpersonal, communication skills, and written communication
• Solid organizationalskills and attention to detail
• Ability to work in a fast-paced, team-oriented environment
• Demonstrated ability to maintain confidentiality
• Lifting in an office setting may be required up to 30 lbs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.