Financial Assistant

Workers Federal Credit Union; Littleton (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Workers Credit Union is seeking a Financial Assistant in Littleton, MA, to support the Wealth Management Program, assist with appointment coordination, client communications, and document preparation, while operating in a regulated, unlicensed role.

The role provides coordinated sales and service support to Financial Advisors, helping with client communications, scheduling, and maintaining accurate records.

Responsibilities

• Serve as a primary point of contact between the financial advisor, prospects, and clients.
• Provide professional, courteous, and responsive service to members and staff.
• Respond to routine inquiries and direct investment-related questions to licensed personnel.
• Maintain regular communication with clients regarding scheduling and paperwork.
• Follow up with clients to obtain missing information for account processing.
• Schedule client appointments, account reviews, and advisor meetings.
• Prepare client meeting packets, reports, and correspondence.
• Organize and maintain electronic and physical client records.
• Coordinate with internal departments to facilitate service requests.
• Assist with broker-dealer CRM, referrals, and member events.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Littleton, MA, US

7 days ago Requisition ID: 2388

Salary: $65,000.00 Annually

Department or Branch:

Worker Investments & Planning Solutions

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what’s right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success.

As we look ahead, we’re building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you’ll be part of what comes next.

Why this Role Matters

The Financial Assistant provides administrative, client service, and operational support to the Credit Union's Wealth Management Program. This role supports Financial Advisors, Senior Financial Advisors, and Program Management by assisting with appointment coordination, client communications, document preparation, workflow management, and general office administration. The Financial Assistant plays an important role in delivering exceptional client experience by ensuring efficient administrative support and timely service while operating within the regulatory limitations of a non‑licensed position. This role does not provide investment advice, discuss specific investment recommendations, solicit securities transactions, or perform activities requiring securities or insurance licensure.

Additionally, the Financial Assistant provides coordinated sales and service support to Financial Advisors. This includes direct and indirect communication with credit union members, prospects, and existing clients, in efforts to identify sales opportunities for the Financial Advisors.

What You’ll Contribute

ESSENTIAL JOB DUTIES:

Client Service & Relationship Support

• Serve as a primary point of contact between the financial advisor, prospects, and clients.
• Provide professional, courteous, and responsive service to members, clients, and credit union employees.
• Respond to routine inquiries and direct investment‑related questions to appropriately licensed personnel.
• Maintain regular communication with clients regarding scheduling, paperwork requirements, and service requests.
• Follow up with clients to obtain missing information or documentation needed for account processing.

Administrative Support

• Schedule client appointments, account reviews, and advisor meetings.
• Manage advisor calendars and assist with meeting coordination.
• Prepare client meeting packets, reports, presentations, and correspondence.
• Organize and maintain electronic and physical client records.
• Assist with filing, scanning, document indexing, and records management.
• Review meeting results and execute follow‑up steps as directed by the Financial Advisor.
• Process and finalize closed business.
• Track progress, prepare reports, and document sales results.

Operational Support

• Assist with account paperwork preparation and submission.
• Monitor service requests and workflow items to ensure timely completion.
• Track outstanding documentation and follow up with clients and internal partners.
• Support account maintenance activities, including address changes, beneficiary updates, and other administrative requests.
• Coordinate with internal departments to facilitate service requests and operational activities.

Business Development Support

• Support marketing campaigns and member outreach initiatives.
• Maintain referral tracking logs and appointment scheduling related to referral activities.
• Assist with client review campaigns and advisor outreach efforts.
• Help ensure broker‑dealer platform, CRM systems and prospect databases remain current and accurate.
• Assist in coordinating financial education seminars, workshops, and member events.

Compliance and Record Retention

• Maintain confidentiality of member and client information.
• Adhere to all credit union and broker‑dealer privacy, security, and confidentiality policies.
• Understand and operate within the limitations of an unlicensed role.
• Refer all investment, insurance, financial planning, or product recommendation discussions to licensed personnel.
• Maintain accurate records in compliance with organizational policies and record retention requirements.
• Capture and enter relevant client data and meeting notes, along with appropriate signed documents, into the client contact record on the broker‑dealer platform.
• Maintain a current knowledge of investment products and services offered.
• Comply with all FINRA, SEC, and regulatory requirements.

Team Support and Collaboration

• Provide administrative support to advisors and wealth management team members.
• Assist with departmental projects and operational initiatives.
• Collaborate with branch personnel and internal departments to support member needs.
• Contribute to a positive and service‑oriented work environment.
• Support office organization and daily administrative functions.